Technical Support Specialist

3 days ago


Springfield, Illinois, United States Insight Recruitment Full time
Job Overview

We are seeking a skilled Service Technician to join our team at Insight Recruitment. As a Service Technician, you will be responsible for inspecting and maintaining technology solutions, providing front-line support, and troubleshooting issues across various settings.

Key Responsibilities:

  • Inspect and maintain technology solutions, including Access Control, Audio/Visual, Fire Alarm, Healthcare Communications, Sound Systems, and Video Surveillance
  • Provide front-line support across various settings, including stadiums, hospitals, schools, and banks

Levels of Service Technicians:

  • Tier I:
  • Troubleshoot and resolve issues
  • Inspect devices and provide quality reports
  • Recommend preventative maintenance
  • Communicate effectively with internal and external customers
  • Handle escalated customer cases and de-escalate situations
  • Provide on-site client training as required
    • Tier II:
    • Handle escalated support calls from Tier I
    • Provide remote troubleshooting support
    • Document troubleshooting steps and escalate to Tier III as needed
    • Train technical staff to maintain high support standards
    • Ensure customer satisfaction and maintain service supplies
      • Tier III:
      • Handle complex troubleshooting and research
      • Provide excellent phone and email support
      • Act as a point of escalation for difficult cases
      • Work independently and as part of a team
      • Set up and use remote software like TeamViewer
      • Deploy on-site solutions when necessary

Requirements:

  • Experience in a technical field (minimum 2 years)
  • Associates Degree in Electronics preferred
  • Valid State Drivers License
  • Ability to climb and work from ladders and scaffolding
  • Willingness to travel and work weekends/overtime as needed
  • Strong communication and problem-solving skills

Benefits:

  • Health, dental, and vision insurance
  • Flexible spending account
  • Paid time off and holidays (8)
  • 401K/profit sharing
  • Short-term disability
  • Training and professional development
  • Dynamic company culture
  • Company apparel stores
  • Generous per diem and company-paid hotel rooms during travel
  • Cell phone stipend
  • Company vehicle

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and skilled Service Technician looking for a new challenge, please submit your application.



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