Technical Support Specialist
4 weeks ago
Medline Industries, LP is seeking a Technical Support Tech I to provide software and hardware support to employees, sales reps, and customers. The ideal candidate will have a strong understanding of basic hardware and software products, as well as excellent problem-solving and troubleshooting skills.
Key Responsibilities- Provide Tier 1 support for low to medium complexity issues, using documented procedures and checklists to diagnose and resolve problems.
- Enter call data into Medline's tracking system, ensuring that other technicians can pick up the issue and proceed towards resolution without additional communication.
- Escalate higher-tier problems to appropriate team members or other I/S support teams, providing detailed documentation of all calls that require escalation.
- Assist in the resolution of application, hardware, and software problems, providing technical advice, guidance, and informal training to customers.
- Understand team and department service level agreements, following team guidelines and procedures to manage open issues efficiently.
- Associate's or Bachelor's Degree in Computer Science, Information Systems, or related field, or equivalent work experience.
- At least 2-3 years of IT work experience in computer systems or support, with demonstrated working knowledge of basic hardware and software products.
- Experience with call tracking systems, such as Ivanti, AD, 2FA, and Outlook functionality.
- Experience providing end-user support to a sales application, CRM, or Smart Quote.
- Technical institute degree/certification in Computer Science, Information Systems, or related field.
Medline Industries, LP offers a competitive total rewards package, continuing education and training, and tremendous potential with a growing worldwide organization.
The anticipated salary range for this position is $22.00 - $30.75 Hourly. This salary range is an estimate and the actual salary will vary based on applicant's location, education, experience, skills, and abilities.
This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.
Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.
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