Technical Support Specialist

4 weeks ago


Springfield, Illinois, United States Medline Industries - Transportation & Operations Full time
Job Summary

Medline Industries, LP is seeking a Technical Support Tech I to provide software and hardware support to employees, sales reps, and customers. The ideal candidate will have a strong understanding of basic hardware and software products, as well as excellent problem-solving and troubleshooting skills.

Key Responsibilities
  • Provide Tier 1 support for low to medium complexity issues, using documented procedures and checklists to diagnose and resolve problems.
  • Enter call data into Medline's tracking system, ensuring that other technicians can pick up the issue and proceed towards resolution without additional communication.
  • Escalate higher-tier problems to appropriate team members or other I/S support teams, providing detailed documentation of all calls that require escalation.
  • Assist in the resolution of application, hardware, and software problems, providing technical advice, guidance, and informal training to customers.
  • Understand team and department service level agreements, following team guidelines and procedures to manage open issues efficiently.
Requirements
  • Associate's or Bachelor's Degree in Computer Science, Information Systems, or related field, or equivalent work experience.
  • At least 2-3 years of IT work experience in computer systems or support, with demonstrated working knowledge of basic hardware and software products.
  • Experience with call tracking systems, such as Ivanti, AD, 2FA, and Outlook functionality.
Preferred Requirements
  • Experience providing end-user support to a sales application, CRM, or Smart Quote.
  • Technical institute degree/certification in Computer Science, Information Systems, or related field.
What We Offer

Medline Industries, LP offers a competitive total rewards package, continuing education and training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position is $22.00 - $30.75 Hourly. This salary range is an estimate and the actual salary will vary based on applicant's location, education, experience, skills, and abilities.

This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.



  • Springfield, Illinois, United States eTeam Inc Full time

    Job Summary:The eTeam Inc. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the primary point of contact for all technical support issues at an enterprise level.Key Responsibilities:Provide high-quality, accurate, and time-sensitive service to our customers in a high-volume help desk call...


  • Springfield, Illinois, United States Hospital Sisters Health Systems (HSHS) Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide basic support for all colleague and patient break/fix or request issues related to hardware, networking, and software applications.Key ResponsibilitiesProvide courteous and timely support within Service Level Agreement...


  • Springfield, Illinois, United States Illinois Secretary of State Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at the Illinois Secretary of State. As a Technical Support Specialist, you will be responsible for providing technical support and administrative work installing, evaluating, and maintaining physical configuration of hardware and software for large-scale networks.Key...


  • Springfield, Illinois, United States Quadient Full time

    About the RoleAt Quadient, we're committed to delivering exceptional customer experiences through innovative solutions. As a Technical Support Specialist, you'll play a vital role in ensuring our customers receive top-notch support and guidance.Key ResponsibilitiesAssess and prioritize customer cases to ensure timely resolutionCollaborate with the support...


  • Springfield, Illinois, United States CoxHealth Full time

    Job Summary:The IT Field Support Technician provides technical support for end user hardware and software needs, including project-based support onsite. This role will have an emphasis on technical support for Apple iOS, iPad OS, macOS, and associated hardware.Key Responsibilities:Provide technical support for end user hardware and software needsOffer...


  • Springfield, Illinois, United States Volt Full time

    Technical Support RepresentativeThis is a full-time opportunity at Volt, a global leader in the design, manufacture, and marketing of material handling equipment and related technologies.We are seeking a Technical Support Representative to provide expert-level technical assistance and service to our customers seeking information and support for a wide range...


  • Springfield, Illinois, United States Illinois Secretary of State Full time

    Job Title: Technical Systems SpecialistAt the Illinois Secretary of State, we are seeking a skilled Technical Systems Specialist to join our team. As a Technical Systems Specialist, you will be responsible for installing, evaluating, and maintaining the physical configuration of hardware and software for large-scale networks.Duties and...


  • Springfield, Illinois, United States Insight Recruitment Full time

    Job OverviewWe are seeking a skilled Service Technician to join our team at Insight Recruitment. As a Service Technician, you will be responsible for inspecting and maintaining technology solutions, providing front-line support, and troubleshooting issues across various settings.Key Responsibilities:Inspect and maintain technology solutions, including Access...


  • Springfield, Illinois, United States Apex Systems Full time

    Technical CRM Support RepresentativeApex Systems is seeking a highly skilled Technical CRM Support Representative to join our team. This role requires a strong technical background, with an emphasis on SharePoint, CRM systems, and associated tools.Key Responsibilities:Technical Resolution: The representative will be responsible for end-to-end problem...

  • IT Support Specialist

    3 weeks ago


    Springfield, Illinois, United States Topre America Corporation Full time

    Job TitleTechnical Assistance SpecialistWe are seeking an experienced Technical Assistance Specialist to join our dynamic team at Topre America Corporation. As a Technical Assistance Specialist, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will respond to queries, run...


  • Springfield, Illinois, United States Simplex Inc. Full time

    Job Summary: We are seeking a highly skilled Technical Sales Specialist to join our team at Simplex Inc. As a Technical Sales Specialist, you will be responsible for providing exceptional customer service, sales, and sales account management in a technical capacity. You will work closely with our engineering department to interpret customer specifications...

  • IT Support Specialist

    4 weeks ago


    Springfield, Illinois, United States INB National Association Full time

    Job SummaryINB National Association is seeking a skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing first-line support to bank staff and customers for IT and system-related issues.Key Responsibilities:Provide technical support for desktop computers, mobile devices, network...


  • Springfield, Illinois, United States MS Companies Full time

    Job Title: IT Support Specialist IIJob Summary:We are seeking a highly skilled IT Support Specialist II to join our team at MS Companies. The successful candidate will be responsible for providing technical support and assistance to our employees, ensuring the smooth operation of our IT systems and infrastructure.Key Responsibilities:• Configuration,...


  • Springfield, Illinois, United States General Dynamics Full time

    Job DescriptionAt General Dynamics, we're seeking a skilled Cloud Operations and Customer Support Engineer to join our team. As a key member of our Continuous Operations Release Environment (CORE) team, you'll be responsible for delivering high-quality, cost-effective cloud solutions to our clients.Key Responsibilities:Proactively manage and maintain cloud...

  • IT Support Specialist

    4 weeks ago


    Springfield, Illinois, United States Planned Parenthood of Michigan Full time

    Job SummaryPlanned Parenthood of Southwest Ohio Region is seeking a skilled IT Support Specialist to provide secondary support, maintenance, and training for our IT systems and hardware. The ideal candidate will have a strong background in computer science and experience working in a networked environment.Responsibilities include configuring, installing, and...


  • Springfield, Illinois, United States TEKsystems Full time

    We are seeking a highly skilled Field Support Specialist to join our team at TEKsystems in Springfield, MA area. The ideal candidate will have experience with PCs, printers, and network, with a strong ability to troubleshoot hardware and software issues.Job Summary: As a Field Support Specialist, you will be responsible for providing technical support to our...


  • Springfield, Illinois, United States Govcio LLC Full time

    Job SummaryWe are seeking a highly skilled Program Support Specialist to join our team at GovCIO. The successful candidate will provide administrative contract support and technical writing expertise to program management.Key ResponsibilitiesProvide program operational support and technical writing support to program managementDevelop and review written...


  • Springfield, Illinois, United States V2X Full time

    Senior Service Desk SpecialistOverviewV2X is seeking a Senior Service Desk Specialist to support our IT business and mission-focused enterprise systems in Springfield, VA.ResponsibilitiesThe Senior Service Desk Specialist will handle IT-related service requests, incidents, and problems for our customers.Key ResponsibilitiesReceive, prioritize, document, and...


  • Springfield, Illinois, United States Worldwide TechServices Full time

    Job SummaryWorldwide TechServices is seeking a skilled Dynamic PC Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients, ensuring their desktop and laptop issues are resolved efficiently and effectively.Key ResponsibilitiesProvide exceptional customer support...

  • Pharmacy Assistant

    3 weeks ago


    Springfield, Illinois, United States Specialist Office Full time

    Job DescriptionAt Specialist Office, we are seeking a highly skilled Pharmacy Technician to join our team. As a Pharmacy Technician, you will play a vital role in ensuring the smooth operation of our retail pharmacy.Mandatory Requirements:3 years of experience as a pharmacy technicianExperience working in a retail pharmacy is a mustExperience assisting...