Server Technical Support Specialist
7 days ago
The Server Support Representative is a key member of our team, responsible for providing exceptional support to our customers with dedicated, root, and VPS server products. This role involves resolving customer issues via phone, email, and chat, as well as assisting with domain, email, billing, and account management. The ideal candidate will possess a basic understanding of web hosting concepts and be able to demonstrate technical proficiency and effective soft skills in resolving customer issues.
Responsibilities:- Resolve customer issues via phone, email, and chat
- Demonstrate technical proficiency and effective soft skills in resolving customer issues
- Troubleshoot a wide range of technical and billing concerns and educate customers about our products and processes
- Recommend and sell related products and services based on customer needs
- Effectively manage self to meet departmental goals and resolve incoming workload efficiently
- Prior technical support and/or customer service experience preferred
- Strong spoken and written communication skills
- Basic understanding of TCP/IP protocols - HTTP, DNS, FTP, SSH, RDP
- Basic understanding of web hosting software such as IIS and Apache
- Will to learn and adapt to new technologies in a changing environment
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IT Support Specialist II
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Technical Support Specialist
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Technical Support Specialist
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Springfield, Illinois, United States QPS Employment Group Full time{"Job Title": "Technical Support Representative", "Job Description": "Job SummaryWe are seeking a highly skilled Technical Support Representative to join our team at QPS Employment Group. As a Technical Support Representative, you will be responsible for providing exceptional technical support to our clients, ensuring their needs are met and exceeded.Key...
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