Senior Technical Support Specialist
2 days ago
The Oracle HCM Cloud Technical Support Analyst position is a critical role that requires a strong technical background and excellent customer service skills. As a member of the Support organization, you will be responsible for delivering post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
Key Responsibilities- Resolve post-sales non-technical customer inquiries via phone and electronic means
- Provide technical support for Oracle HCM Cloud products and services
- Collaborate with internal teams to resolve complex customer issues
- Develop and maintain technical knowledge and expertise in HCM Cloud products
- 5+ years of experience in HCM product suite techno/functional testing and production support
- 3+ years of experience in HCM implementation or technical HCM Support
- 2+ years of experience working with HCM Cloud products
- Strong technical background in RDBMS, SQL, PL/SQL, XML, Java, J2EE, and Oracle ADF, SOA, and Web Services
- Competitive salary range: $31.83 to $67.93 per hour; $66,200 to $141,300 per annum
- Comprehensive benefits package, including medical, dental, and vision insurance, short-term disability, and long-term disability
- Flexible vacation policy, 11 paid holidays, and paid sick leave
- Opportunities for professional growth and development
Oracle is a world leader in cloud solutions, committed to expanding its inclusive workforce and promoting diverse insights and perspectives. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency.
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