Technical Support Specialist

4 weeks ago


Springfield, Illinois, United States Hospital Sisters Health Systems (HSHS) Full time
Job Summary

We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide basic support for all colleague and patient break/fix or request issues related to hardware, networking, and software applications.

Key Responsibilities
  • Provide courteous and timely support within Service Level Agreement standards.
  • Assist with troubleshooting and resolving technical issues related to hardware, networking, and software applications.
  • Collaborate with colleagues and patients to understand and resolve technical issues.
Requirements
  • High School Diploma or equivalent is required.
  • Associates degree in Computer Science or related field is preferred.
  • 1-2 years of customer service, healthcare, or information technology experience is preferred.
About Us

Hospital Sisters Health Systems (HSHS) is a healthcare system that strives to continually improve processes, procedures, and outcomes with the latest and most advanced technologies and treatments. We are committed to providing high-quality care to our patients and communities.

Benefits
  • Comprehensive and affordable health coverage.
  • Paid Time Off (PTO) combines vacation, sick, and personal days into one balance.
  • Retirement benefits including HSHS contributions.
  • Education Assistance benefits include up to $4,000 of educational assistance each calendar year.


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