Technical Support Specialist
1 week ago
Volt is seeking a highly skilled Technical Support Engineer to join our team in Springfield, OH. As a Technical Support Engineer, you will provide expert-level technical assistance and service to our customers seeking information and support.
Key Responsibilities:- Respond to technical support inquiries and provide technical assistance with our forklift attachments over the phone.
- Assist various dealers with product-related troubleshooting questions.
- Diagnose hydraulic, mechanical, and electronic malfunctions and assist with the required solutions.
- Assess issues objectively and make rational decisions concerning products, quality, and customer relations.
- Participate in team functions and contribute technical opinions/expertise where required.
- Recommend process improvements to increase job efficiency and accuracy.
- Ability to travel where required on a scheduled and non-scheduled basis.
- Occasional evening and weekend work might be necessary.
- Bachelor's degree in Mechanical Engineering or a related field preferred.
- Minimum of 4 years of experience in technical support, troubleshooting, or field service within a technical industry.
- Minimum of 3 years of experience working with hydraulic or mechanical systems.
- Ability to read and interpret blueprints, hydraulic, and electrical schematics.
- Must be able to troubleshoot and diagnose problems/issues over the phone and seek additional information necessary to resolve issues.
- Solid understanding of hydraulic, mechanical, or electronic systems.
- Strong mechanical & electrical aptitude.
- Strong problem-solving, interpersonal, and communication (verbal and written) skills.
- Self-motivator.
- Excellent communication skills.
- Basic computer skills, including Windows and MS Office.
- Ability to work with basic hand tools.
- Ability to effectively address customer inquiries and concerns in face-to-face interactions.
- Demonstrated ability to actively participate and contribute to a collaborative team environment.
- Ability to drive a lift truck desired-if needed.
Salary: $75,000.00 - $92,000.00 per year. Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
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