Technical Support Specialist

1 week ago


Springfield, Illinois, United States Volt Full time
Job Opportunity

Volt is seeking a highly skilled Technical Support Engineer to join our team in Springfield, OH. As a Technical Support Engineer, you will provide expert-level technical assistance and service to our customers seeking information and support.

Key Responsibilities:
  • Respond to technical support inquiries and provide technical assistance with our forklift attachments over the phone.
  • Assist various dealers with product-related troubleshooting questions.
  • Diagnose hydraulic, mechanical, and electronic malfunctions and assist with the required solutions.
  • Assess issues objectively and make rational decisions concerning products, quality, and customer relations.
  • Participate in team functions and contribute technical opinions/expertise where required.
  • Recommend process improvements to increase job efficiency and accuracy.
  • Ability to travel where required on a scheduled and non-scheduled basis.
  • Occasional evening and weekend work might be necessary.
Requirements:
  • Bachelor's degree in Mechanical Engineering or a related field preferred.
  • Minimum of 4 years of experience in technical support, troubleshooting, or field service within a technical industry.
  • Minimum of 3 years of experience working with hydraulic or mechanical systems.
  • Ability to read and interpret blueprints, hydraulic, and electrical schematics.
  • Must be able to troubleshoot and diagnose problems/issues over the phone and seek additional information necessary to resolve issues.
  • Solid understanding of hydraulic, mechanical, or electronic systems.
  • Strong mechanical & electrical aptitude.
  • Strong problem-solving, interpersonal, and communication (verbal and written) skills.
  • Self-motivator.
  • Excellent communication skills.
  • Basic computer skills, including Windows and MS Office.
  • Ability to work with basic hand tools.
  • Ability to effectively address customer inquiries and concerns in face-to-face interactions.
  • Demonstrated ability to actively participate and contribute to a collaborative team environment.
  • Ability to drive a lift truck desired-if needed.

Salary: $75,000.00 - $92,000.00 per year. Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.



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