Technical Systems Specialist

5 days ago


Springfield, Illinois, United States Illinois Secretary of State Full time
Job Title: Technical Systems Specialist

At the Illinois Secretary of State, we are seeking a skilled Technical Systems Specialist to join our team. As a Technical Systems Specialist, you will be responsible for installing, evaluating, and maintaining the physical configuration of hardware and software for large-scale networks.



Duties and Responsibilities:


  • Participate in the resolution of issues escalated from Tier 1 support staff, working directly with users to resolve issues in a timely manner.
  • Assist in the initiation, execution, and closing activities for programs/projects and support activities.
  • Ensure performance metrics are met or exceeded.
  • Develop and maintain program support artifacts throughout the lifecycle of the initiative.
  • Communicate with customers, team members, and subcontractors to mitigate issues or concerns.
  • Simulate and recreate user issues to resolve operational difficulties.
  • Recommend system modifications to reduce user problems.
  • Evaluate and escalate complex issues to senior level technicians.
  • Provide high-quality customer service and manage customer expectations.
  • Perform other duties as required or assigned.


Requirements:


  • Requires knowledge, skill, and mental development equivalent to the completion of one year of college, with computer science coursework or one and one-half (1.5) years of technical systems and/or programming experience.
  • Ability to lift, carry, and push/pull up to 50 lbs.
  • Valid Illinois Driver's License.


Please visit our website to apply for this position. Preference will be given to Illinois residents in the hiring and selection process. Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago or Springfield. Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.



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