Front Desk Representative

3 days ago


Glen Allen, Virginia, United States Richmond Marriott Short Pump Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Richmond Marriott Short Pump. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.

Key Responsibilities
  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Process guest check-ins and check-outs, handling all necessary paperwork and ensuring accurate room assignments.
  • Answer and respond to guest inquiries, providing information on hotel amenities, services, and local attractions.
  • Manage guest requests and complaints, escalating issues to management as needed.
  • Maintain accurate records of guest interactions, including check-in and check-out times, room assignments, and any issues or concerns.
  • Work collaboratively with other hotel staff to ensure seamless service and a positive guest experience.
Requirements
  • High school diploma or equivalent required.
  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work a varied schedule, including evenings, weekends, and holidays.
  • Basic computer skills and familiarity with hotel property management systems.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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