IT Support Specialist

5 days ago


Albany, New York, United States Stored Technology Solutions Inc Full time
Job Summary

We are seeking a highly skilled and motivated IT Support Specialist to join our team at Stored Technology Solutions Inc. As a key member of our technical support team, you will play a critical role in delivering exceptional technical support to our clients, ensuring their IT systems operate smoothly and efficiently.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to clients via remote assistance tools, ensuring their IT systems are up and running with minimal downtime.
  • Issue Resolution: Diagnose and resolve hardware, software, and network issues promptly and efficiently, utilizing critical thinking and logic to identify root causes and implement effective solutions.
  • Client Delight: Deliver outstanding client satisfaction by providing exceptional support, escalating complex technical issues to appropriate teams or senior technicians when necessary.
  • Documentation: Accurately document all technical support interactions, solutions provided, and resolutions achieved, ensuring transparency, knowledge sharing, and continuity of support.
  • Staying Current: Stay up-to-date with industry trends, technologies, and best practices, applying this knowledge to improve technical support services and processes.
Requirements
  • Technical Foundation: Strong foundation in IT concepts, including hardware and software troubleshooting methodologies.
  • Analytical Skills: Ability to analyze and diagnose technical issues efficiently, employing critical thinking and logic to identify root causes and implement effective solutions.
  • Communication Skills: Exceptional communication and interpersonal skills are crucial for effectively interacting with clients, colleagues, and other stakeholders.
  • Collaboration: Ability to work collaboratively with other technical support specialists, engineers, and teams within the organization to share knowledge, escalate issues when necessary, and contribute to a positive team environment.
  • Documentation Skills: Strong documentation skills to accurately record all technical support interactions, solutions provided, and resolutions achieved.
Preferred Qualifications
  • Experience: 1-3 years' experience in a technical support role, preferably in a Managed Service Provider environment.
  • Technical Skills: Experience troubleshooting M365, strong knowledge of Windows operating systems, and experience with troubleshooting hardware, software, and network issues.
  • Cloud Computing: Familiarity with virtualization technologies (VMware, Hyper-V) and cloud computing platforms (AWS, Azure) is a plus.
What We Offer
  • Comprehensive Benefits: Generous Paid Time Off Policy, Telecommuting Days, 401k + Employer Matching, FREE Employee Assistance Program, Standalone Telemedicine Plan, Medical, Dental, Vision, Employer Paid STD, LTD, and Life Insurance Policy, Voluntary Life Insurance, Coffee and Snacks, $2,000 Employee Referral Bonus, Certification Incentives.


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