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Technical Support Specialist

2 months ago

Albany, New York, United States Ithaca City School District Full time

Job Summary:

The Ithaca City School District is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to District staff, ensuring the smooth operation of computer systems, audio-visual equipment, and other technology-related resources.

Key Responsibilities:

  • Technical Support: Provide technical assistance and support to District staff, including troubleshooting, installing, upgrading, and maintaining computer systems, software, and audio-visual equipment.
  • Help Desk Support: Respond to and resolve technical issues reported by District staff, ensuring minimal disruption to their work.
  • Training and Development: Assist staff in the proper use of computers, printers, peripherals, and audio-visual equipment, ensuring they have the necessary skills to effectively utilize technology.
  • Documentation and Reporting: Maintain accurate records of technical issues, resolutions, and staff training, providing regular reports to the Director of Information and Instructional Technology.

Requirements:

  • Technical Knowledge: Good knowledge of personal computers, office equipment, and audio-visual systems.
  • Communication Skills: Ability to effectively communicate technical information to District staff, both verbally and in writing.
  • Problem-Solving Skills: Ability to analyze and resolve technical issues in a timely and efficient manner.
  • Teamwork: Ability to work collaboratively with District staff, providing technical support and assistance as needed.

Working Conditions:

The Technical Support Specialist will work in a fast-paced environment, providing technical support to District staff in a variety of settings. The ideal candidate will be able to work independently and as part of a team, with a strong commitment to providing excellent customer service.