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IT Support Specialist

2 months ago

Albany, New York, United States Health Advocates Network Full time
Job Description

Job Title: IT Support Specialist

Job Summary:

We are seeking a highly skilled IT Support Specialist to join our team at Health Advocates Network. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our staff and clients. This is a challenging and rewarding role that requires strong technical skills, excellent communication skills, and a passion for problem-solving.

Key Responsibilities:

  • Provide technical support and assistance to staff and clients via phone, email, and in-person
  • Install, configure, and troubleshoot computer hardware and software
  • Manage and maintain computer networks, including routers, switches, and firewalls
  • Perform routine maintenance tasks, such as backups and software updates
  • Assist with the implementation of new technology and systems
  • Collaborate with other teams to resolve technical issues and improve overall IT infrastructure

Requirements:

  • Proven experience in IT support and technical services
  • Strong knowledge of computer hardware, software, and networking fundamentals
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • High school diploma or equivalent required; degree in computer science or related field preferred

Benefits:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment