Intake Coordinator

11 hours ago


Columbia, Tennessee, United States CATHOLIC CHARITIES, DIOCESE OF NASHVILLE Full time
Job Summary

Catholic Charities of Tennessee is seeking a highly skilled and compassionate Intake Specialist to join our team. As the first point of contact for individuals seeking help through our family resource center, you will play a critical role in connecting them with internal programs and external partners.

Key Responsibilities
  • Provide a friendly and welcoming first point of contact to visitors and building partners.
  • Conduct needs-related screening and processing of paperwork for program applicants and clients.
  • Schedule or assist in scheduling necessary client appointments to access services.
  • Respond to inquiries and referrals from our website, email, and phone, and refer to Case Manager, co-locating partners, and community resources.
  • Develop relationships with co-locating partners and community service providers to understand available resources.
  • Collaborate with Case Manager and co-locating partners to achieve program referral and enrollment goals.
  • Ensure effective maintenance, tracking, and reporting of files and data as required by program contracts.
  • Perform administrative tasks such as answering phones, data entry, copying, filing, and ordering office supplies.
  • Assist Case Manager and staff with office calendar, tracking, and scheduling events and available meeting rooms.
  • Coordinate referrals for program participants and scheduling of appointments as needed.
  • Provide clients with necessary social service assistance and referrals to internal resources and community organizations.
  • Maintain complete and timely case notes according to Agency guidelines.
  • Assist other team members as needed.
  • Participate in supervision sessions, team meetings, and training.
Requirements
  • Bachelor's degree in social work or related field with experience working with diverse communities.
  • Ability to work with individuals experiencing crisis and knowledge of community resources.
  • Effective interpersonal and communication skills.
  • Ability to exercise good judgment, courtesy, and tact in dealing with the public and staff.
  • Ability to plan and organize work and follow tasks through to completion.
  • Ability to work independently and as part of a team.
  • Proficient with Microsoft Office applications and ability to learn databases and other systems.
  • Current driver's license required.
Benefits
  • 37.5-hour work week.
  • Ten (10) vacation days.
  • Twelve (12) personal days.
  • Eleven (11) paid holidays.
  • Paid time off for Christmas/New Year's and Easter.
  • 403B plan with company match.
  • Pension plan.
  • Health insurance, vision, and dental coverage.
  • Employee Assistance Program.
  • Voluntary benefits.


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