Intake Coordinator
11 hours ago
Catholic Charities of Tennessee is seeking a highly skilled and compassionate Intake Specialist to join our team. As the first point of contact for individuals seeking help through our family resource center, you will play a critical role in connecting them with internal programs and external partners.
Key Responsibilities- Provide a friendly and welcoming first point of contact to visitors and building partners.
- Conduct needs-related screening and processing of paperwork for program applicants and clients.
- Schedule or assist in scheduling necessary client appointments to access services.
- Respond to inquiries and referrals from our website, email, and phone, and refer to Case Manager, co-locating partners, and community resources.
- Develop relationships with co-locating partners and community service providers to understand available resources.
- Collaborate with Case Manager and co-locating partners to achieve program referral and enrollment goals.
- Ensure effective maintenance, tracking, and reporting of files and data as required by program contracts.
- Perform administrative tasks such as answering phones, data entry, copying, filing, and ordering office supplies.
- Assist Case Manager and staff with office calendar, tracking, and scheduling events and available meeting rooms.
- Coordinate referrals for program participants and scheduling of appointments as needed.
- Provide clients with necessary social service assistance and referrals to internal resources and community organizations.
- Maintain complete and timely case notes according to Agency guidelines.
- Assist other team members as needed.
- Participate in supervision sessions, team meetings, and training.
- Bachelor's degree in social work or related field with experience working with diverse communities.
- Ability to work with individuals experiencing crisis and knowledge of community resources.
- Effective interpersonal and communication skills.
- Ability to exercise good judgment, courtesy, and tact in dealing with the public and staff.
- Ability to plan and organize work and follow tasks through to completion.
- Ability to work independently and as part of a team.
- Proficient with Microsoft Office applications and ability to learn databases and other systems.
- Current driver's license required.
- 37.5-hour work week.
- Ten (10) vacation days.
- Twelve (12) personal days.
- Eleven (11) paid holidays.
- Paid time off for Christmas/New Year's and Easter.
- 403B plan with company match.
- Pension plan.
- Health insurance, vision, and dental coverage.
- Employee Assistance Program.
- Voluntary benefits.
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