Intake Coordinator

2 weeks ago


Columbia, Tennessee, United States Pinewood Springs Full time
About Pinewood Springs

Pinewood Springs is a joint venture mental health and wellness hospital operated by HCA Healthcare's Tristar Health and Maury Regional Medical Center. Our hospital serves the mental health needs of both adolescent and adult patients, offering a broad range of inpatient and outpatient services to treat individuals with mood, thought, and co-occurring disorders within a supportive and therapeutic environment.

Job Summary

The Behavioral Health RN Intake Coordinator plays a critical role in overseeing the pre-admission assessment process, responding to calls for information, and coordinating activities with the Respond Department and Senior Leadership to ensure accurate record keeping and efficient patient flow. This position requires a high level of organization, communication, and problem-solving skills to prioritize patient calls based on the level of need and ensure timely and thorough responses.

Key Responsibilities
  • Respond to calls for psychiatry services, prioritizing patient needs and ensuring timely and thorough responses.
  • Coordinate activities with the Respond Department and Senior Leadership to ensure accurate record keeping and efficient patient flow.
  • Ensure EMTALA compliance at all times and report any concerns to the Respond Director immediately.
  • Coordinate communication related to all assessment and admission activities, ensuring rapid throughput for the emergency department and requesting additional resources when needed based on volume.
  • Work collaboratively with the multidisciplinary team to move patients to disposition quickly and provide ongoing education, resources, and support to patients and families as needed.
  • Model and train other behavioral health team members on managing and tracking inquiry calls, ensuring patient rights and confidentiality are maintained.
  • Track and report on all key indicators related to calls, assessment, and admissions, adhering to HCA Code of Conduct and ensuring a safe and respectful work environment.
Requirements
  • Basic Cardiac Life Support must be obtained within 30 days of employment start date.
  • Nonviolent Crisis Intervention must be obtained within 30 days of employment start date.
  • Registered Nurse with a Registered Nurse Diploma or Associate Degree.
About HCA Healthcare

HCA Healthcare has been named one of the World's Most Ethical Companies by Ethisphere Institute for ten consecutive years (2010-2019). We are committed to delivering high-quality, patient-centered care and investing in the well-being of our colleagues and communities. If you are passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity to join our team at Pinewood Springs.



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