Intake Coordinator

1 month ago

Columbia, Tennessee, United States Catholic Charities of Tennessee, Inc. Full time
Job Summary

Catholic Charities of Tennessee, Inc. is seeking a highly motivated and compassionate individual to fill the role of Intake Specialist. As the first point of contact for individuals seeking help through the family resource center, this position requires strong interpersonal skills, knowledge of community resources, and the ability to connect clients with internal programs and external partners.

Key Responsibilities
  • Provide a friendly and welcoming first point of contact to visitors and building partners.
  • Screen and process paperwork for program applicants and clients, as required within assigned programs.
  • Schedule or assist in scheduling necessary client appointments to access services.
  • Take inquiries and referrals from the Catholic Charities website, email, and phone, and refer to Case Manager, co-locating partners, and community resources.
  • Develop relationships with co-locating partners and community service providers to understand current resources available to North Nashville individuals and families.
  • Collaborate with Case Manager and co-locating partners to achieve program referral and enrollment goals.
  • Ensure effective maintenance, tracking, and reporting of files and data as required by program contracts.
  • Perform administrative tasks such as answering phones and email inquiries, data entry, copying, filing, and ordering of office supplies.
  • Assist Case Manager and staff with office calendar, tracking, and scheduling events and available meeting rooms for co-locating partners and community organizations.
  • Coordinate all referrals for program participants and scheduling of appointments as needed.
  • Provide clients with necessary social service assistance and referrals to appropriate internal resources and have knowledge of other community resources not offered by Catholic Charities.
  • Maintain complete and timely case notes according to Agency guidelines, using the database provided by the agency and within Agency time frame.
  • Assist other team members on an as-needed basis.
  • Actively participate in supervision sessions, periodic team meetings, and training.
Requirements
  • Bachelor's degree in social work or related field with experience in working with clients from diverse communities.
  • An equivalent combination of education, specialized training, and work experience will be considered in lieu of formal educational qualifications.
Additional Skills or Requirements
  • Ability to work with individuals experiencing a crisis.
  • Knowledge of community or other available resources that serve the needs of families who are experiencing multiple problem areas.
  • Effective interpersonal skills.
  • Strong verbal and written communication skills.
  • Ability to exercise good judgment, courtesy, and tact in dealing with the public and staff.
  • Ability to plan and organize work and follow tasks through to completion.
  • Ability, interest, and willingness to work with diverse staff and clients.
  • Schedule flexibility to accommodate the needs of clients.
  • Ability to handle confidential information with extreme professionalism.
  • Self-starter with ability to work independently.
  • Proficient with Microsoft Office applications.
  • Ability to learn databases and other systems.
  • Current driver's license required. Ability to legally operate a motor vehicle and provide own transportation.

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