Intake Coordinator

6 days ago


Columbia, Tennessee, United States Catholic Charities of Tennessee, Inc. Full time
Job Summary

Catholic Charities of Tennessee, Inc. is seeking a highly motivated and compassionate Intake Specialist to serve as the first point of contact for individuals seeking help through our Family Resource Center. As a key member of our team, you will be responsible for connecting clients with internal programs and external partners, providing a friendly and supportive environment for those in need.

Key Responsibilities
  • Provide needs-related screening and processing of paperwork for program applicants and clients
  • Schedule or assist in scheduling necessary client appointments to access services
  • Take inquiries and referrals from our website, email, and phone, and refer to Case Manager, co-locating partners, and community resources
  • Develop relationships with co-locating partners and community service providers to understand available resources
  • Collaborate with Case Manager and co-locating partners to achieve program referral and enrollment goals
  • Ensure effective maintenance, tracking, and reporting of files and data as required by program contracts
  • Perform administrative tasks such as answering phones and email inquiries, data entry, copying, filing, and ordering of office supplies
  • Assist Case Manager and staff with office calendar, tracking, and scheduling events and available meeting rooms for co-locating partners and community organizations
  • Coordinate all referrals for program participants and scheduling of appointments as needed
  • Provide clients with necessary social service assistance and referrals to internal resources and community organizations
  • Maintain complete and timely case notes according to Agency guidelines
Requirements
  • Bachelor's degree in social work or related field with experience in working with clients from diverse communities
  • Ability to work with individuals experiencing a crisis
  • Knowledge of community or other available resources that serve the needs of families experiencing multiple problem areas
  • Effective interpersonal skills, strong verbal and written communication skills, and ability to exercise good judgment, courtesy, and tact in dealing with the public and staff
  • Ability to plan and organize work and follow tasks through to completion
  • Ability, interest, and willingness to work with diverse staff and clients
  • Schedule flexibility to accommodate the needs of clients
  • Ability to handle confidential information with extreme professionalism
  • Self-starter with ability to work independently
  • Proficient with Microsoft Office applications
  • Ability to learn databases and other systems
  • Current driver's license required


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