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Intake Coordinator

2 months ago

Columbia, Tennessee, United States Catholic Charities of Tennessee, Inc. Full time
Job Summary

Catholic Charities of Tennessee, Inc. is seeking a highly skilled and compassionate Intake Specialist to serve as the first point of contact for individuals seeking help through our Family Resource Center. As a key member of our team, you will be responsible for connecting clients with internal programs and external partners, providing needs-related screening and processing of paperwork, and scheduling necessary client appointments.

Key Responsibilities
  • Provide a friendly and compassionate first point of contact to visitors and building partners.
  • Screen and process paperwork for program applicants and clients, as required within assigned programs.
  • Schedule or assist in scheduling necessary client appointments to access services.
  • Take inquiries and referrals from our website, email, and phone, and refer to Case Manager, co-locating partners, and community resources.
  • Develop relationships with co-locating partners and community service providers to understand current resources available to North Nashville individuals and families.
  • Collaborate with Case Manager and co-locating partners to achieve program referral and enrollment goals.
  • Maintain effective tracking and reporting of files and data as required by program contracts.
  • Perform administrative tasks such as answering phones and email inquiries, data entry, copying, filing, and ordering of office supplies.
  • Assist Case Manager and staff with office calendar, tracking and scheduling events and available meeting rooms for co-locating partners and community organizations.
  • Coordinate all referrals for program participants and scheduling of appointments as needed.
  • Provide clients with necessary social service assistance and referrals to appropriate internal resources and have knowledge of other community resources not offered by Catholic Charities.
  • Maintain complete and timely case notes according to Agency guidelines, using the database provided by the agency and within Agency time frame.
  • Assist other team members on an as-needed basis.
  • Actively participate in supervision sessions, periodic team meetings, and training.
Requirements
  • Bachelor's degree in social work or related field with experience in working with clients from diverse communities.
  • Ability to work with individuals experiencing a crisis.
  • Knowledge of community or other available resources that serve the needs of families who are experiencing multiple problem areas.
  • Effective interpersonal skills, strong verbal and written communication skills, and ability to exercise good judgment, courtesy, and tact in dealing with the public and staff.
  • Ability to plan and organize work and follow tasks through to completion.
  • Ability to handle confidential information with extreme professionalism.
  • Self-starter with ability to work independently, proficient with Microsoft Office applications, and ability to learn databases and other systems.
  • Current driver's license required, ability to legally operate a motor vehicle, and provide own transportation.
Benefits
  • 37.5-hour work week.
  • Ten (10) vacation days.
  • Twelve (12) personal days.
  • Eleven (11) paid holidays.
  • Paid time off for Christmas/New Year's and Easter.
  • 403B plan with company match.
  • Pension plan.
  • Health insurance, vision, and dental coverage.
  • Employee Assistance Program.
  • Voluntary benefits.