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Patient Services Coordinator

2 months ago

Louisville, Kentucky, United States Coal Creek Physical Therapy Full time

Join Our Team at Coal Creek Physical Therapy

We are currently seeking a dedicated and enthusiastic Patient Services Representative to enhance our front desk operations. Our ideal candidate will contribute positively to our team and assist in delivering exceptional service to our patients.

Key Responsibilities:

  • Manage incoming phone inquiries with professionalism.
  • Coordinate and schedule patient appointments efficiently.
  • Process co-payments and maintain accurate financial records.
  • Welcome patients warmly, ensuring a friendly atmosphere in our clinic.
  • Perform follow-up communications and maintain organized logs and data.
  • Participate in patient care by assisting with Ultrasound, Electrical Stimulation, and traction, along with maintaining cleanliness in the gym area.

Ideal Candidate Attributes:

  • Passionate about delivering high-quality customer service to enhance patient experiences.
  • Thrives in a collaborative team environment.
  • Exhibits strong multitasking and communication abilities.
  • Detail-oriented with excellent organizational skills.
  • Committed to maintaining accurate documentation and billing processes.
  • Open to ongoing training in patient interaction and communication techniques.
  • Enthusiastic about contributing to clinic growth through community engagement and health events.

What We Offer:

  • Comprehensive paid training programs.
  • Opportunities for team-building activities.
  • Regular staff meetings with complimentary meals.
  • Celebrations for achieving team goals.
  • Holiday gatherings and summer team-building events.
  • Full-time employees can access a range of benefits:
  • Health Insurance fully covered by the company.
  • Dental and Vision Insurance options available at employee cost.
  • Simple IRA with a 3% matching contribution.
  • Six paid holidays annually for personal time.
  • Starting with three weeks of paid time off, increasing every two years.

Position Details:

  • Available as either full-time or part-time.
  • Compensation starts at $15 per hour, with an additional monthly production bonus.
  • Prior experience in a medical or customer service setting is beneficial but not mandatory.
  • Opportunities for advancement and career development are available.

If you are excited about making a difference in the lives of our patients, we encourage you to consider this opportunity