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Patient Service Coordinator

2 months ago

Louisville, Kentucky, United States Actalent Full time
Job Summary:

We are seeking a dedicated and detail-oriented Patient Service Representative to join our team at Actalent. This role specializes in handling patient reenrollments, ensuring a seamless and efficient process for our clients.

Key Responsibilities:
  • Assist patients with the reenrollment process, ensuring all necessary documentation is completed accurately and timely.
  • Provide exceptional customer service by addressing patient inquiries and concerns related to reenrollments.
  • Maintain up-to-date knowledge of insurance policies, procedures, and regulations.
  • Collaborate with internal teams to resolve any issues or discrepancies in patient accounts.
  • Ensure compliance with company policies and industry regulations.
  • Document and update patient information in the system accurately.
  • Participate in ongoing training and development programs to stay current with industry trends and best practices.
Qualifications:
  • High School Diploma or equivalent required.
  • Ability to train onsite for the first 4 weeks without missing any days.
  • Previous experience in a customer service or patient service role preferred.
  • Strong communication and interpersonal skills.
  • Proficient in using computer systems and software applications.
  • Detail-oriented with excellent organizational skills.
  • Ability to work independently and as part of a team.
  • Knowledge of insurance policies and procedures is a plus.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Supportive and collaborative work environment.