Room Service Order Specialist
2 weeks ago
Job Overview
POSITION SUMMARY
Responsible for managing room service orders via telephone. Provide detailed information on menu items and collaborate with kitchen personnel. Address guest inquiries regarding the provenance, vintage, and characteristics of various wines. Log and track room service orders efficiently. Inform guests and management of any service delays. Relay special meal requirements, allergies, dietary restrictions, and unique requests to the kitchen staff. Maintain cleanliness and organization of workspaces throughout the shift. Accurately record transactions in the MICROS system at the time of order placement. Complete all necessary closing documentation, including MICROS reports. Process various payment methods with precision.
Adhere to all company policies regarding safety and security; report any accidents, injuries, or unsafe conditions to management; and complete required safety training and certifications.
Welcome and acknowledge all guests in accordance with company standards, proactively address guests' service needs, assist individuals with disabilities, and express gratitude to guests sincerely.
Communicate effectively with others using clear and professional language, and answer telephones with appropriate etiquette. Foster and maintain positive working relationships with colleagues, and collaborate as a team to achieve common objectives. Ensure compliance with quality expectations and standards. Stand, sit, or walk for extended periods. Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. Perform other reasonable job duties as assigned by Supervisors.PREFERRED QUALIFICATIONS
Education:
High school diploma or G.E.D. equivalent.
Related Work Experience:
No prior related work experience required.
Supervisory Experience:
No supervisory experience necessary.
License or Certification:
None required.
The pay range for this position is $16.00 to $16.00 per hour and may include benefits such as a 401(k) plan, accrued paid time off, sick leave, and additional wellness benefits. Eligibility for benefits may be subject to standard requirements and conditions.
We uphold non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.
Marriott International considers qualified applicants with criminal histories consistent with applicable federal, state, and local laws.About the Team
With a blend of timeless elegance and modern flair, St.
Regis Hotels & Resorts is dedicated to providing exceptional experiences at over 50 luxury hotels and resorts in prime locations worldwide.
Since the opening of The St.Regis hotel in New York by John Jacob Astor IV at the turn of the twentieth century, the brand has maintained an unwavering commitment to delivering bespoke and anticipatory service for all guests, executed flawlessly by a team of gracious hosts who embody classic sophistication and contemporary sensibility, alongside our signature Butler Service.
Explore career opportunities with St. Regis. By joining St. Regis, you become part of a prestigious portfolio of brands under Marriott International.Be where you can excel, begin your journey, belong to an outstanding global team, and become the best version of yourself.
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