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Room Service Order Taker

2 months ago

Newport Coast, California, United States Marriott International, Inc Full time

Job Summary:

We are seeking a highly skilled Room Service Order Taker to join our team at Marriott International, Inc. As a key member of our food and beverage team, you will be responsible for taking room service orders over the phone, answering questions on menu selections, and checking with kitchen staff.

Key Responsibilities:

  • Take room service orders over the phone and answer questions on menu selections
  • Check with kitchen staff to ensure accurate order fulfillment
  • Answer guest questions or concerns regarding menu items, ingredients, and preparation methods
  • Place and log call backs for room service orders
  • Notify guests and management of delays in service delivery
  • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
  • Maintain cleanliness of work areas throughout the day
  • Record transactions in the MICROS system at time of order
  • Complete all closing reports, including MICROS reports
  • Process all payment methods

Requirements:

  • High school diploma or equivalent required
  • No related work experience required
  • No supervisory experience required
  • Ability to stand, sit, or walk for extended periods
  • Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Benefits:

  • $16.00 per hour
  • 401(k) plan
  • Earned paid time off and/or sick leave
  • Stock purchase plan
  • Discounts at Marriott properties
  • Commuter benefits
  • Employee assistance plan
  • Childcare discounts
  • Other wellness benefits