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Order Fulfillment Specialist

2 months ago

Newport Beach, California, United States Trinity Packaging Supply Full time

Trinity Packaging Supply is a leading enterprise that revolutionizes the packaging industry by leveraging innovative technology and a vast network of distribution centers. We are on a mission to provide businesses with a wide range of packaging solutions at competitive prices and fast delivery.

**About the Role:**

We are seeking a detail-oriented and proactive individual to join our dynamic team as an Order Fulfillment Specialist. This role is responsible for processing purchase orders efficiently and accurately in the ERP system, communicating with suppliers and customers to ensure smooth order fulfillment, and resolving order issues promptly and escalating when necessary.

**Key Responsibilities:**

  • Process purchase orders efficiently and accurately in the ERP system
  • Communicate with suppliers and customers to ensure smooth order fulfillment
  • Resolve order issues promptly and escalate when necessary
  • Proactively engage with customers to gather feedback and address their needs
  • Identify and implement process improvements for efficiency
  • Coordinate with cross-functional teams to support operational initiatives
  • Manage projects with minimal supervision and provide guidance to customers

**Requirements:**

  • Minimum 3 years of customer service experience
  • Proficiency in Microsoft Office and ERP systems
  • Strong problem-solving skills and attention to detail
  • Excellent communication and organizational abilities
  • Ability to work independently and prioritize tasks effectively
  • Associate's degree required, Bachelor's degree preferred

**Benefits:**

  • Medical, Dental, and Vision Insurance
  • 401k with employer contribution
  • Paid time off and holidays
  • Office game areas and free snacks
  • Gym memberships and other perks

**Compensation:** $50,000 - $70,000 per year, depending on experience and qualifications.