Sales Account Manager

4 days ago

Wilmington, North Carolina, United States Peter Millar Full time
Sales Account Manager

We're committed to bringing passion and customer focus to the business. As a Sales Account Manager, you'll play a key role in the attainment of our customer service and revenue goals. You'll develop strong relationships with existing customers and the Sales team, supporting business efforts through effective order management, responsive phone and email support, proactive outreach, and identification of opportunities for product replenishment.

Key Responsibilities:
  • Provide information and analysis to customers and the sales and management team regarding order fulfillment, order status, and inventory availability.
  • Influence, guide, and assist customers with sales opportunities through the use of product knowledge, availability, and cross-selling.
  • Collaborate with assigned Sales executives to engage in proactive customer outreach selling initiatives to achieve company sales and inventory targets.
  • Ensure customer response SLAs are consistently met while projecting a friendly, helpful, and professional image in all customer interactions.
  • Ensure prompt email and phone support to all customer and sales rep queries.
  • Assist and engage customers in utilizing B2B tools, promoting customer empowerment to access product availability, order placement, order status updates, and other essential customer needs.
  • Responsible for efficient, accurate customer order placement, maintenance, and overall order management.
  • Partner with Sales Executives in managing account bases within defined sales territories, collaborating on revenue growth and service initiatives while managing territory volume and addressing day-to-day customer account needs and requests.
  • Engage with multiple areas of the company as needed to affect territory performance (e.g., merchandising, production, finance, and operations).
  • Address and resolve customer or management concerns in a proactive, quick, and professional manner.
Competencies:
  • Must be proficient in Microsoft Office, Blue Cherry, and additional tools.
  • Flexibility to adapt to constantly evolving business needs of a growing company.
  • Customer service mindset - with a willingness to go above and beyond.
  • Analytical mindset with strong problem-solving skills.
  • Attention to detail and extremely organized.
  • Ability to manage multiple priorities and deadlines at one time.
  • Effective at working in a team environment while managing individual priorities and duties efficiently.
  • Be comfortable building and maintaining strong relationships with our customers, internal teams, and management.
  • Familiarity with the apparel industry is a plus.
Desired Education and Experience:
  • BS/BA or equivalent.
  • Two years of experience in a similar role preferred.
  • Background in Retail or Golf Pro Shops is a plus.

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