Inside Sales Account Manager

2 months ago


Wilmington, North Carolina, United States Hoffman & Hoffman Inc Full time
Job Title: Inside Sales Account Manager

We are seeking a highly skilled and motivated Inside Sales Account Manager to join our team at Hoffman & Hoffman Inc. As a key member of our sales team, you will be responsible for managing collective accounts, providing exceptional customer service, and driving sales growth.

Key Responsibilities:
  • Manage a portfolio of accounts, including existing and new customers
  • Develop and maintain strong relationships with customers to understand their needs and preferences
  • Provide timely and effective solutions to customer inquiries and issues
  • Stay up-to-date on industry trends, competitor activity, and market conditions
  • Collaborate with cross-functional teams, including sales engineering and manufacturing, to ensure seamless product delivery
  • Process and enter sales orders and quotations into our CRM system
  • Utilize industry databases to research and identify new business opportunities
  • Develop and maintain accurate project schedules and timelines
  • Develop and maintain technical knowledge of our products and services
  • Perform other duties as assigned by management
Requirements:
  • Bachelor's degree in a related field (e.g. business, marketing, sales)
  • 2+ years of experience in a sales or account management role, preferably in the HVAC industry
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong analytical and problem-solving skills
  • Proficiency in CRM software and Microsoft Office
  • Ability to travel occasionally (less than 10% of the time)
Working Conditions:
  • Normal office environment with occasional travel
  • Ability to lift up to 25 pounds and stand for long periods
  • Flexibility to work outside of regular business hours as needed
Physical Demands:
  • Standing: Frequently
  • Walking: Frequently
  • Sitting: Frequently
  • Handling/Fingering: Frequently
  • Bending: Frequently
  • Pushing/Pulling 12 lbs or less: Frequently
  • Lifting/Carrying 10 lbs or less: Frequently
  • Lifting/Carrying 11-20 lbs: Occasionally
  • Reaching Outward: Occasionally
  • Reaching Above Shoulder: Occasionally
  • Squatting/Kneeling: Occasionally

This job description is intended to provide information regarding the essential functions and basic duties of this position. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and duties that could be assigned. Additional functions and requirements may be assigned by management as it deems appropriate. This document does not constitute a contract and is subject to change at the discretion of Hoffman & Hoffman Inc.



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