Account Manager

3 days ago

Wilmington, North Carolina, United States Energetiq Technology Full time
Account Manager

At Energetiq Technology, we are seeking a highly motivated and detail-oriented Account Manager to support our Account Management team in managing and nurturing our key OEM and emerging OEM customer base.

Key Responsibilities:

  • Account Management Support: Collaborate with the Account Management team to oversee key OEM accounts and region-specific sales teams, providing daily support and serving as a liaison between customers and internal teams to ensure smooth operations and customer satisfaction.
  • Customer Relationship Management: Develop and maintain strong relationships with key customer stakeholders, addressing and resolving customer issues promptly to maintain high levels of satisfaction and retention.
  • Project Coordination: Oversee and manage projects related to key accounts, ensuring timely delivery and alignment with customer expectations, collaborating with Engineering, QA, Manufacturing, and Product Management to communicate and address project deliverables, failure analysis, special testing requirements, and product quality issues.
  • Forecasting and Planning: Assist in the preparation of sales forecasts, account plans, and performance reports, analyzing account data to provide actionable insights that support strategic decision-making.
  • Contract and Proposal Management: Aid in the creation and execution of customer proposals, contracts, and agreements, ensuring adherence to contractual obligations and company policies.
  • Performance Monitoring: Track key account performance metrics and prepare regular reports for the Account Management team, recommending actions to optimize account performance.
  • Customer Insights: Collect and analyze customer feedback and market trends, providing recommendations for improvements in products, services, and processes.
  • Administrative Support: Manage account-related documentation, schedules, and communications, maintaining accurate and up-to-date records to ensure efficient account management.

Requirements:

Education: Bachelor's degree in Science or Engineering, with a preference for Material Science, Physics, or Optics.

Experience: 3-5 years of experience in account management, program management, or a related role, with a strong preference for experience in semiconductor equipment, optical metrology, light sources, or optics.

Skills:

  • Strong organizational and project management capabilities with a proven track record of delivering results through cross-functional teams.
  • Excellent communication and interpersonal skills, with the ability to interact effectively at all organizational levels.
  • Proficiency in analyzing data to generate actionable insights.
  • Experience with CRM software and Microsoft Office Suite.
  • Problem-solving skills with a proactive, solution-oriented approach.

Location: Wilmington, MA

Travel: Approximately 15%

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