Patient Support Specialist

1 day ago


Bethesda, Maryland, United States LADGOV CORPORATION Full time

Clinical Opportunities at LADGOV CORPORATION

**Job Title:** Patient Support Specialist

**Job Summary:**

We are seeking a highly skilled Patient Support Specialist to join our team at LADGOV CORPORATION. As a Patient Support Specialist, you will play a critical role in ensuring the smooth operation of our patient services. Your primary responsibility will be to provide exceptional support to patients, ensuring their needs are met and their experience is positive.

**Key Responsibilities:**

* **Pre-Registration Duties:**
* Contact patients to verify and update demographic information prior to their visit.
* Utilize the Mobile Patient Experience (MPE) platform to complete pre-registration tasks.
* Collaborate with healthcare providers and administrative staff to ensure accurate patient records.
* Provide patients with assistance in navigating pre-registration forms and processes.
* **FollowMyHealth Support Duties:**
* Assist patients with setting up and troubleshooting their accounts on the FollowMyHealth Patient Portal.
* Provide in-person, phone, or email support to patients regarding portal-related inquiries.
* Ensure patient portal access issues are resolved within one business day.
* Educate patients on the functionalities of the portal, such as accessing medical records and communication with healthcare providers.

**Qualifications:**

* High school diploma or equivalent; experience in healthcare administration or IT support preferred.
* Strong communication skills for assisting patients in person and over the phone.
* Technical proficiency to troubleshoot patient portal issues.
* Strong organizational skills and attention to detail in handling patient records.

**About Us:**

LADGOV CORPORATION is a leading healthcare organization dedicated to providing exceptional patient care. We are committed to creating a positive and supportive work environment that fosters growth and development. If you are passionate about delivering outstanding patient service and are looking for a challenging and rewarding career opportunity, we encourage you to apply.



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