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IT Support Specialist

2 months ago

Bethesda, Maryland, United States General Dynamics Information Technology Full time
Job Title: IT Customer Service Support Specialist

Transform technology into opportunity as an IT Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most.

Job Summary:

We are seeking a highly skilled IT Customer Service Support Specialist to join our team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Provide technical support and troubleshooting for mobile devices, including activation, configuration, setup, issuing, and maintenance.
  • Perform IT requirements validation to ensure seamless support for our clients.
  • Deploy and test hardware and software to ensure optimal performance.
  • Utilize an enterprise ticketing system to manage and resolve technical issues.
  • Collaborate with cross-functional teams to resolve complex technical issues.
Requirements:
  • Bachelor's degree in Computer Science, Engineering, or a related technical discipline.
  • 5+ years of related experience in technical support and customer service.
  • Demonstrated experience with Windows platform, internet browsers, and applications used in a high-paced business environment.
  • Excellent communication and problem-solving skills.
What We Offer:
  • Competitive salary range: $101,566 - $135,125.
  • Comprehensive health and wellness packages.
  • Internal mobility team dedicated to helping you own your career.
  • Professional growth opportunities, including paid education and certifications.
About GDIT:

GDIT is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day.