Inside Sales Account Manager

2 weeks ago

Alpharetta, Georgia, United States Ryder System Full time

Job Overview

The Inside Sales Account Manager will play a pivotal role in identifying, nurturing, and managing a diverse portfolio of clients. This position will entail developing strategic approaches and exercising complete autonomy in targeting truckload and LTL (Less Than Truckload) customers.

Key Responsibilities

As the role evolves, the Account Manager will collaborate closely with experienced mentors, skilled local operations teams, and supply chain specialists to create, implement, and sustain top-tier transportation solutions.

Engagement with supply chain executives across a wide range of clients and some of the leading transportation service providers globally is essential.

Build and maintain a robust network of service providers, fostering relationships and identifying opportunities for shared success.

Essential Duties

1. Establish and cultivate relationships with new clients (both internal and external) to develop a portfolio of repeat business through the solicitation of available freight within the customer network.
2. Identify and engage with transportation providers to cover the freight portfolio by soliciting capacity.
3. Manage load tenders, including acceptance/rejection, creation of loads, appointment scheduling, dispatching, tracking, and troubleshooting issues, while communicating effectively with carriers and customers as needed.
4. Achieve growth objectives by expanding the customer base within the portfolio. Prepare presentations, develop tailored entry strategies, analyze reports, and communicate service offerings primarily through proactive outreach and occasional in-person meetings.
5. Negotiate rates with both clients and transportation providers to meet margin goals and account objectives.
6. Assist with customer credit qualifications, claims, and accounts receivable/payable issues.

Additional Responsibilities

Continuous improvement across all business segments is expected. Ensure compliance with Federal, State, and Local regulations while scheduling and dispatching. Maintain timely updates of load statuses in the Transportation Management System (TMS).

Foster a positive work environment and maintain a high customer satisfaction index, ensuring availability for responsibilities at all times.

Qualifications

A Bachelor's degree in Business, Logistics, or a related field is required, or two years of relevant experience. A minimum of two years in a business-related role is preferred. Proficiency in MS Office (Outlook, Excel, Word, PowerPoint) is necessary.

Skills and Competencies

- Competitive spirit and commitment to contributing to a winning culture.
- Strong verbal and written communication skills.
- Effective problem-solving abilities.
- Capacity to build and maintain professional relationships at all organizational levels.
- Demonstrated customer service skills.
- Negotiation proficiency.
- Ability to thrive in a fast-paced environment and work independently or as part of a team.
- Highly organized with excellent time management skills.

Travel Requirements

Travel may be necessary for this position.

Compensation and Benefits

The compensation for this role may vary based on factors such as relevant experience, education, work location, and market data. The salary range for this position is between $45,000 and $55,000. Additional compensation may include annual bonuses, commissions, and/or long-term incentives.

Ryder offers comprehensive health and welfare benefits for full-time positions, including medical, dental, vision, life insurance, disability insurance, and paid time off for various needs.

Ryder is an Equal Opportunity Employer and maintains a drug-free workplace, ensuring all qualified applicants receive consideration for employment without discrimination.

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