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Customer Service and Sales Representative

2 months ago

Alpharetta, Georgia, United States Scenthound Johns Creek Alpharetta Full time
Position Overview

Benefits and Opportunities:

  • Clear career advancement opportunities towards management roles (Assistant Manager, Manager) and beyond
  • Competitive hourly wage, supplemented by tips and sales incentives
  • Performance-based salary increases
  • Paid time off

Role Summary:
The Sales & Front Desk Specialist plays a vital role at Scenthound, concentrating on promoting memberships while delivering outstanding service to each client. This role necessitates:

  • Experience in sales with a strong confidence (membership sales experience is highly regarded)
  • Background in customer service (retail, dog grooming, hospitality)
  • Proficiency in technology and computer systems
  • A genuine passion for dogs and their health and wellness
  • Dependable transportation
  • A commitment to working in a smoke-free environment

Ideal Candidate:
We seek a driven team player who is enthusiastic about sales and customer service. A successful Sales & Front Desk Specialist is personable, self-driven, an independent thinker, and a caring dog enthusiast. We are looking for a dedicated individual eager to progress their career through our training program aimed at developing Scenthound Managers.


Key Responsibilities:

  • Promote membership sales through education on health and wellness
  • Achieve key performance metrics, including average ticket price and rebooking ratios through memberships, service add-ons, and retail sales
  • Generate leads for memberships; follow up with prospective members
  • Handle phone inquiries, schedule client appointments, and maintain customer profiles and records
  • Oversee cash handling and manage the cash drawer
  • Manage customer expectations, address concerns, and retain memberships
  • Maintain cleanliness and organization of the reception area in accordance with Scenthound standards
  • Execute additional tasks and responsibilities as assigned by the Scenter Manager

Required Skills and Competencies:

  • Confidence in selling services and products
  • Ability to connect with clients (both canine and human) and deliver exceptional customer service
  • Capacity to learn about our offerings and educate dog owners; articulate our values and culture as the foundation for our services
  • Effective communication skills with team members and dog owners (in-person and via phone)
  • Ability to independently resolve issues using Scenthound values and culture as a framework
  • Attention to detail
  • Time management skills; efficiently schedule appointments
  • Accountability; uphold Scenthound standards for oneself and others