Client Card Assistance Representative
2 weeks ago
Are you passionate about delivering outstanding customer service in a dynamic setting? Staffmark is excited to partner with a prominent organization in search of dedicated individuals to join their team as a Card Support Agent.
Work Schedule: Flexible hours between 8am - 8pm, Monday to Saturday.
Compensation: $16 - $17 per hour.
Key Responsibilities:
- Possess a deep understanding of both customer and agent experiences.
- Provide immediate expert assistance as required.
- Evaluate interactions to ensure thorough resolution of customer inquiries.
- Investigate intricate customer issues and deliver prompt solutions.
- Address and resolve complaints from call center personnel swiftly.
- Foster relationships and communicate effectively across departments to disseminate information.
- Exhibit strong analytical and communication skills in gathering and relaying information, as well as in decision-making.
Qualifications: Candidates should have a minimum of one year of experience in a call center environment, with a background in financial support preferred. Ability to work autonomously with minimal oversight while recognizing when to escalate issues is essential.
Benefits: We provide comprehensive medical, dental, and vision insurance, life insurance, short-term disability, 401k plans, daily pay options, potential referral bonuses, employee discount programs, exceptional professional development opportunities, and more.
If you are eager to advance your career, we encourage you to explore this opportunity. After applying, consider downloading the Staffmark Group WorkNOW App for real-time job offers and additional opportunities.
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