Card Services Operations Specialist

2 weeks ago


Austin, Texas, United States Greater Texas Credit Union Full time

Company Overview:
Greater Texas Credit Union is dedicated to fostering meaningful relationships and community engagement. We prioritize long-lasting connections and aim to provide exceptional service that goes beyond financial assistance.


Position Overview:
As a Card Operations Representative, you will play a crucial role in ensuring the seamless functioning of our Card Services department. This hybrid position offers comprehensive training and continuous coaching to help you develop valuable skills for your career.


What We Offer:
- A chance to contribute to a growing organization with a positive impact on members and the community.
- 16 hours of paid volunteer time annually.
- Comprehensive benefits package including 401k, medical, dental, life insurance, 12 paid holidays, and paid time off.


Key Responsibilities:
In this role, you will be responsible for:

  • Executing all operational tasks to ensure the efficient running of the Card Services department.
  • Providing top-tier service to members regarding debit and credit cards, as well as ATMs.
  • Acting as a liaison between members, vendors, and business lines to resolve issues promptly.
  • Processing member dispute claims and communicating effectively with relevant parties.
  • Logging and tracking incoming dispute claims.
  • Handling expedited card order requests and chargebacks.
  • Supporting initiatives to enhance card usage and increase interchange income.
  • Monitoring daily card file transmissions to identify potential issues.
  • Conducting timely research and resolution for dispute claims.
  • Administering the debit card instant issue application.
  • Expanding knowledge of credit and debit card products, procedures, and regulations.

Qualifications:
Must-Have:
- Minimum of 2 years experience in card payments investigation or operations.
Skills:
- Strong customer service abilities, effective verbal and written communication, attention to detail, data processing skills, and technological proficiency.
Education:
- High School Diploma or equivalent.


Nice to Have:
- At least 1 year of experience in a related credit union role.


All information will be kept confidential in accordance with EEO guidelines.



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