Card Services Specialist

2 weeks ago


Austin, Texas, United States Greater Texas Credit Union Full time
Company Overview

At Greater Texas Credit Union, we are dedicated to fostering meaningful relationships and providing exceptional service to our members. Our mission goes beyond financial assistance; we aim to create lasting connections within the community.

If you have a genuine passion for helping others, you will find a rewarding experience with us.

Position Overview

What You Can Expect as a Card Operations Representative:
  • Hybrid work model
  • Comprehensive training and continuous coaching to enhance your professional skills.
  • Be part of a growing organization where your contributions can significantly impact members, colleagues, and the community.
  • Greater Good Initiative: 16 hours of paid volunteer time annually
  • Complete Benefits Package: 401k, Medical, Dental, Life Insurance, 12 paid holidays, Paid Time Off
Key Responsibilities of a Card Operations Representative:
  • Work schedule: Monday - Friday, 8:00 am - 5:00 pm
  • Flexibility required for extended hours based on operational needs
Your Role as a Card Operations Representative:

In this position, you will be responsible for executing all operational tasks assigned to ensure the efficient functioning of the Card Services department. You will leverage available resources to consistently deliver the highest level of service to our members concerning debit cards, credit cards, and ATMs. You will also serve as a liaison between members, vendors, and business units to ensure prompt follow-up and resolution of any issues encountered.
  • Handle member dispute claims, including processing payments and notifications, while effectively communicating with members, merchants, law enforcement, and other financial institutions to analyze the details of each claim.
  • Document and track all incoming dispute claims.
  • Process expedited card order requests as necessary.
  • Manage card chargebacks.
  • Support various card services initiatives to enhance usage and increase interchange income.
  • Monitor daily card file transmissions to ensure all processes are functioning correctly and identify potential issues promptly.
  • Conduct timely research and resolution for dispute claims.
  • Provide operational support and administration for the debit card instant issue application.
  • Assist with processes related to card reissues and ATM/Debit Card disputes.
  • Seek opportunities to broaden your knowledge and skills by maintaining a thorough understanding of relevant credit and debit card products, procedures, and regulations.
Qualifications

Essential Requirements for a Card Operations Representative:
  • Experience: Minimum of 2 years in card payments investigation or operations.
  • Skills: Strong Customer Service, Excellent Verbal & Written Communication, Attention to Detail, Data Processing, and Tech Literacy.
  • Education: High School Diploma or equivalent.
Preferred Qualifications for a Card Operations Representative:
  • Experience: At least 1 year in a related credit union role.
Additional Information

Your information will be kept confidential in accordance with EEO guidelines.

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