Client Service Representative II
2 weeks ago
Company: CAPPS, Inc.
Position: Customer Service Representative II
Role Summary:
As a Customer Service Representative II, you will play a crucial role in managing the workflow and ensuring coverage within the Customer Service department. Your primary responsibilities will include providing exceptional service to both internal and external clients, addressing inquiries through phone and written communication, and conducting thorough research to resolve questions in a timely and professional manner. You will also assist with various administrative tasks and support the receptionist as needed.
Key Responsibilities:
- Deliver high-quality customer service by responding to inquiries effectively.
- Research and provide accurate information to clients and colleagues.
- Assist in training new team members and support departmental goals.
- Maintain compliance with all relevant policies and procedures.
- Contribute to a positive team environment and uphold agency standards.
Qualifications:
Personal Attributes:
- Strong integrity and ethical standards.
- Self-motivated with excellent judgment.
- Effective communication skills with a focus on respect and professionalism.
- Ability to remain calm and patient under pressure.
- Adaptable to changing situations and team-oriented.
- Highly organized and detail-oriented.
Educational Background:
- High school diploma or equivalent, with additional college coursework preferred.
- 1-3 years of experience in a customer service or call center environment.
Skills and Knowledge:
- Ability to thrive in a fast-paced, high-volume call center.
- Proficient in composing professional business correspondence.
- Familiarity with relevant laws and regulations.
- Understanding of office procedures and administrative practices.
- Strong interpersonal skills to build effective relationships.
- Proficient in standard office technology and software applications.
- Ability to manage challenging customer interactions effectively.
Work Environment:
Maintain a professional workspace that supports productivity and efficiency.
CAPPS, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applications from all qualified individuals.
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