Card Services Operations Specialist
1 week ago
Company: Greater Texas Credit Union
We are seeking a dedicated individual to join our Card Services team. Our mission is to foster meaningful connections while providing exceptional service in the realm of financial operations.
What We Offer:- Flexible work environment with a hybrid model
- Comprehensive training and continuous coaching to enhance your professional skills
- Opportunity to contribute to a growing organization that values community impact
- Paid volunteer time: 16 hours annually
- Extensive benefits package including 401k, Medical, Dental, Life insurance, 12 paid holidays, and Paid Time Off
- Standard working hours: Monday - Friday, 8:00 am - 5:00 pm
- Willingness to adapt to extended hours as required by the organization
The Card Operations Representative plays a vital role in ensuring the efficient functioning of the Card Services department. Responsibilities include:
- Managing member dispute claims by effectively communicating with all relevant parties
- Logging and tracking incoming dispute claims
- Processing expedited card orders as necessary
- Handling card chargebacks
- Supporting initiatives to promote card usage and enhance interchange revenue
- Monitoring daily card file transmissions to identify and address potential issues
- Conducting timely research and resolution for dispute claims
- Providing operational support for debit card instant issue applications
- Assisting with card reissues and ATM/Debit Card disputes
- Continuously expanding knowledge of credit and debit card products, procedures, and regulations
Essential:
- Minimum of 2 years of experience in card payment investigations or operations
- Strong customer service skills with effective verbal and written communication
- Attention to detail and proficiency in data processing
- Technical literacy
- High School Diploma or equivalent
Preferred:
- At least 1 year of experience in a related role within a credit union
All information will be kept confidential in accordance with EEO guidelines.
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