Card Services Operations Specialist

1 week ago


Austin, Texas, United States Greater Texas Credit Union Full time
Job Overview

Company: Greater Texas Credit Union

We are seeking a dedicated individual to join our Card Services team. Our mission is to foster meaningful connections while providing exceptional service in the realm of financial operations.

What We Offer:
  • Flexible work environment with a hybrid model
  • Comprehensive training and continuous coaching to enhance your professional skills
  • Opportunity to contribute to a growing organization that values community impact
  • Paid volunteer time: 16 hours annually
  • Extensive benefits package including 401k, Medical, Dental, Life insurance, 12 paid holidays, and Paid Time Off
Position Details:
  • Standard working hours: Monday - Friday, 8:00 am - 5:00 pm
  • Willingness to adapt to extended hours as required by the organization
Key Responsibilities:

The Card Operations Representative plays a vital role in ensuring the efficient functioning of the Card Services department. Responsibilities include:

  • Managing member dispute claims by effectively communicating with all relevant parties
  • Logging and tracking incoming dispute claims
  • Processing expedited card orders as necessary
  • Handling card chargebacks
  • Supporting initiatives to promote card usage and enhance interchange revenue
  • Monitoring daily card file transmissions to identify and address potential issues
  • Conducting timely research and resolution for dispute claims
  • Providing operational support for debit card instant issue applications
  • Assisting with card reissues and ATM/Debit Card disputes
  • Continuously expanding knowledge of credit and debit card products, procedures, and regulations
Qualifications:

Essential:

  • Minimum of 2 years of experience in card payment investigations or operations
  • Strong customer service skills with effective verbal and written communication
  • Attention to detail and proficiency in data processing
  • Technical literacy
  • High School Diploma or equivalent

Preferred:

  • At least 1 year of experience in a related role within a credit union

All information will be kept confidential in accordance with EEO guidelines.



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