Card Services Specialist

1 week ago


Austin, Texas, United States Greater Texas Credit Union Full time
Job Overview

Company Overview:
At Greater Texas Credit Union, we prioritize building meaningful relationships and fostering community engagement. Our mission goes beyond financial assistance; we aim to create lasting connections with our members.

What We Offer:

  • Flexible hybrid work environment
  • Comprehensive training and continuous coaching to enhance your professional skills
  • Opportunity to contribute to a growing organization with a significant impact on members and the community
  • Paid volunteer time: 16 hours annually
  • Extensive benefits package including 401k, medical, dental, life insurance, 12 paid holidays, and paid time off

Position Details:

  • Standard work hours: Monday to Friday, 8:00 AM to 5:00 PM
  • Willingness to work extended hours as required by the organization

Key Responsibilities:

The Card Operations Representative plays a vital role in ensuring the efficient functioning of the Card Services department. This position requires effective use of resources to deliver exceptional service related to debit and credit cards, as well as ATMs. The representative will act as a liaison among members, vendors, and various business lines to ensure prompt resolution of any issues.

  • Manage member dispute claims, including payment processing and communication with relevant parties
  • Document and track all incoming dispute claims
  • Handle expedited card order requests as necessary
  • Process card chargebacks
  • Support initiatives to promote card usage and enhance interchange income
  • Monitor daily card file transmissions to identify and address potential issues
  • Conduct timely research and resolution for dispute claims
  • Provide operational support for the debit card instant issue application
  • Assist with card reissues and ATM/Debit Card disputes
  • Continuously expand knowledge of credit and debit card products, procedures, and regulations

Qualifications:

Essential Requirements:

  • Minimum of 2 years of experience in card payment investigations or operations
  • Strong customer service skills, effective verbal and written communication, attention to detail, data processing abilities, and technical literacy
  • High School Diploma or equivalent

Preferred Qualifications:

  • At least 1 year of experience in a related role within a credit union

All information will be kept confidential in accordance with EEO guidelines.



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