Card Services Operations Specialist

2 weeks ago


Austin, Texas, United States Greater Texas Credit Union Full time
Company Overview

At Greater Texas Credit Union, we prioritize building lasting relationships and engaging in community service. We are dedicated to creating meaningful connections that extend beyond financial assistance.

If you have a genuine passion for helping others, you will find a fulfilling career with us.

Position Overview

Benefits of being a Card Operations Representative:
  • Hybrid work environment
  • Comprehensive training and continuous coaching to develop in-demand skills for career advancement.
  • Be part of a dynamic organization where your contributions positively impact members, colleagues, and the community.
  • Greater Good Initiative: 16 hours of paid volunteer time annually
  • Complete Benefits Package: 401k, Medical, Dental, Life Insurance, 12 paid holidays, Paid Time Off
Key Responsibilities of a Card Operations Representative:
  • Work schedule: Monday - Friday, 8:00 am - 5:00 pm
  • Flexibility required for extended hours based on organizational needs
Core Duties:

As a Card Operations Representative, you will be responsible for executing all operational tasks assigned to ensure the effective functioning of the Card Services department. You will leverage available resources to consistently deliver exceptional service to our members regarding debit cards, credit cards, and ATMs. Additionally, you will act as a liaison between members, vendors, and business units to ensure prompt follow-up and resolution of any issues.
  • Manage member dispute claims, including payment processing and notifications, while effectively communicating with members, merchants, law enforcement, and other financial institutions to analyze dispute details.
  • Document and track all incoming dispute claims.
  • Process expedited card order requests as necessary.
  • Handle card chargebacks.
  • Support various card services initiatives to enhance usage and increase interchange revenue.
  • Monitor daily card file transmissions to ensure all processes are operational and identify potential issues promptly.
  • Conduct timely research and resolution for dispute claims.
  • Provide operational support and administration for the debit card instant issue application.
  • Assist with processes related to card reissues and ATM/Debit Card disputes.
  • Seek opportunities to enhance knowledge and skills by maintaining a thorough understanding of relevant credit and debit card products, procedures, and regulations.
Qualifications

Essential Requirements:
  • Experience: Minimum of 2 years in card payments investigation or operations.
  • Skills: Proficient in Customer Service, Verbal & Written Communication, Attention to Detail, Data Processing, and Technology Literacy.
  • Education: High School Diploma or equivalent.
Preferred Qualifications:
  • Experience: At least 1 year in a related role within a credit union.
Additional Information

All information will be kept confidential in accordance with EEO guidelines.

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