Card Services Specialist

2 weeks ago


Austin, Texas, United States Greater Texas Credit Union Full time
Job Overview

Company Overview:
At Greater Texas Credit Union, we are dedicated to fostering meaningful relationships and enhancing community engagement. Our mission transcends mere financial assistance; we strive to build lasting connections with our members.

What We Offer:

  • Flexible work environment with hybrid options.
  • Comprehensive training and continuous coaching to develop essential skills for career advancement.
  • Be part of a dynamic organization where your contributions can positively impact members, colleagues, and the community.
  • Community Involvement: 16 hours of paid volunteer time annually.
  • Extensive Benefits Package: Includes 401k, Medical, Dental, Life Insurance, 12 paid holidays, and Paid Time Off.

Role Details:

  • Standard working hours are Monday to Friday, from 8:00 AM to 5:00 PM.
  • Flexibility is essential, with potential extended hours based on operational needs.

Key Responsibilities:

The Card Operations Representative plays a crucial role in executing all assigned operational tasks to ensure the Card Services department functions smoothly and efficiently. This position involves utilizing available resources to deliver exceptional service to our members regarding debit cards, credit cards, and ATMs. Additionally, representatives act as intermediaries between members, vendors, and business units to ensure prompt resolution of any issues.

  • Manage member dispute claims, ensuring effective communication with members, merchants, law enforcement, and other financial institutions to analyze dispute details.
  • Document and monitor all incoming dispute claims.
  • Process expedited card order requests as necessary.
  • Handle card chargebacks efficiently.
  • Support various initiatives to promote card usage and enhance interchange income.
  • Oversee daily card file transmissions to identify and address potential issues promptly.
  • Conduct timely research and resolution for dispute claims.
  • Provide operational support for the debit card instant issue application.
  • Assist with processes related to card reissues and ATM/Debit Card disputes.
  • Continuously seek opportunities to expand knowledge of credit and debit card products, procedures, and regulations.

Qualifications:

Essential Requirements:

  • Experience: Minimum of 2 years in card payment investigations or operations.
  • Skills: Strong customer service, effective verbal and written communication, attention to detail, data processing, and technological proficiency.
  • Education: High School Diploma or equivalent.

Preferred Qualifications:

  • Experience: At least 1 year in a related role within a credit union environment.

Confidentiality Notice:
All information provided will be kept confidential in accordance with EEO guidelines.



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