Client Service Representative

7 days ago

Austin, Texas, United States Frost Bank Full time

Empathy is key in this position

If you take pleasure in brightening others' days and assisting wherever possible, this role could be an excellent match for you. We are looking for individuals who are friendly, respectful, and passionate about resolving issues.

Join Frost for more than just employment - it's an opportunity to cultivate a thriving career both professionally and personally. We emphasize fostering an environment that reflects our principles and enables our team members to thrive. By joining our committed and trustworthy team, you will play a part in Frost's enduring reputation for exceptional banking services.

Your Role:

As a Client Service Representative at Frost, you represent our institution. You are often the first point of contact for numerous clients, establishing the standard for their banking experience. Our representatives exemplify trust and integrity, and they excel at engaging with customers across all demographics. They are solution-oriented with compassion, genuinely invested in individuals and providing a banking experience that encourages customers to return.

Your Responsibilities:

  • Provide outstanding customer service and consistently meet banking performance benchmarks
  • Execute daily credit and debit transactions in accordance with bank protocols
  • Ensure accurate cash levels and manage daily reconciliations
  • Assist with change orders, wire transfers, and various banking transactions
  • Prioritize risk management and loss prevention
  • Utilize critical-thinking abilities with an emphasis on precision and effectiveness

Requirements:

  • Availability: Monday–Friday, with some Saturdays

Preferred Qualifications:

  • Strong written and verbal communication skills
  • Exceptional customer service capabilities
  • Proficiency in Microsoft Office Suite
  • Prior experience in cash handling

Frost Benefits

Frost prioritizes your well-being and your family's future. Our benefits package encompasses:

  • Medical, dental, and vision insurance
  • 401(k) matching
  • Generous holiday and paid time off
  • Tuition assistance
  • Comprehensive health and wellness programs, including Employee Assistance
  • Referral bonuses and more

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