Hotel Reception Specialist

1 week ago


Glen Allen, Virginia, United States Aloft Richmond West Full time

Position Overview:

We are seeking a dedicated Front Desk Representative for our esteemed hotel, Aloft Richmond West. This role offers a fantastic opportunity to be part of a dynamic team within a leading hospitality organization.

About Us:

Aloft Richmond West is a prominent player in the hotel management sector, known for our commitment to excellence and guest satisfaction. We have experienced significant growth, expanding our portfolio to include various well-known hotel brands.

Compensation and Benefits:

We provide a competitive salary along with a comprehensive benefits package, which includes:

  • Medical, vision, and dental insurance
  • Life insurance options
  • Short and long-term disability coverage
  • 401-K retirement plan
  • Paid time off
  • Employee assistance programs
  • Hotel discounts and additional perks

Key Responsibilities:

The Front Desk Representative will be responsible for:

  • Managing incoming phone calls and directing them appropriately
  • Checking guests in and out efficiently
  • Handling reservations and guest inquiries
  • Addressing guest complaints and ensuring satisfaction
  • Conducting daily briefings with the front desk team
  • Assisting other departments as required
  • Performing additional job-related tasks as assigned

Ideal Candidate:

The successful candidate will possess a strong desire to advance their career in the hospitality industry and demonstrate excellent interpersonal skills. We value individuals who are proactive and eager to take on new challenges.



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