Lobby Services Specialist

2 weeks ago


Glen Allen, United States Aloft - Richmond West Full time

Join Our Team as a Front Desk Representative

Are you looking for a rewarding position in the hospitality industry with a reputable company? At Aloft - Richmond West, we are seeking a dedicated Front Desk Representative to enhance our guest experience.

About Us:
We are a prominent player in the hotel management sector, known for our commitment to excellence and employee growth. Our portfolio includes a diverse range of hotels, and we pride ourselves on our culture of promoting from within.

What We Offer:
We provide a competitive salary along with a comprehensive benefits package that includes:

  • Medical, vision, and dental insurance
  • Life insurance options
  • Short and long-term disability coverage
  • 401-K retirement plan
  • Paid time off
  • Employee assistance program
  • Hotel discounts and additional perks

Key Responsibilities:
As a Front Desk Representative, you will be responsible for:

  • Managing incoming phone calls and directing them appropriately
  • Checking guests in and out of the hotel
  • Taking and managing reservations
  • Providing exceptional service to guests and addressing their needs
  • Conducting daily briefings with the front desk team
  • Assisting other departments as necessary
  • Performing additional duties as assigned

Ideal Candidate:
The successful candidate will have a passion for hospitality and a desire to advance their career in the industry. You will be the face of our hotel, ensuring that every guest feels welcomed and valued.

We look forward to welcoming a new member to our team who shares our commitment to outstanding service.



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