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Hotel Reception Specialist

2 months ago

Glen Allen, Virginia, United States Aloft Richmond West Full time

Position Overview:

We are seeking a dedicated Hotel Reception Specialist to become a vital part of our team at Aloft Richmond West. This role is essential in providing exceptional service to our guests while managing the front desk operations.

About Us:

Aloft Richmond West is a leading name in the hospitality industry, recognized for our commitment to excellence and guest satisfaction. We pride ourselves on fostering a supportive work environment that encourages career advancement.

Key Responsibilities:

  • Manage incoming calls and ensure efficient communication.
  • Facilitate guest check-in and check-out processes.
  • Handle reservations and assist guests with inquiries.
  • Address guest complaints and resolve issues promptly.
  • Collaborate with the front desk team to ensure smooth operations.
  • Support other departments as necessary.
  • Perform additional duties as assigned.

What We Offer:

We provide a competitive salary along with a comprehensive benefits package that includes medical, vision, and dental coverage, life insurance options, and a 401-K plan. Our employees also enjoy paid time off and various discounts on hotel stays.

If you are passionate about hospitality and eager to grow your career in a dynamic environment, we encourage you to consider this opportunity.