Automotive Service Scheduling Specialist

2 weeks ago

Glen Allen, Virginia, United States Richmond Ford West Full time
Automotive Service Appointment Coordinator

Company Overview:
Richmond Ford West

Location: Richmond, VA

Why Richmond Ford West Stands Out:
  • Recognized as a premier Business Development Center across the nation.
  • Recipient of the esteemed "Dealer of The Year" accolade from a leading publication.
  • Acknowledged as a top workplace by local media, reflecting positive employee feedback.
  • Regular enhancements to state-of-the-art facilities.
  • A family-owned business emphasizing career growth from within; many current supervisors began their journey in entry-level positions.
  • Thorough on-site training in communication techniques and product expertise.
  • Comprehensive medical, dental, and vision insurance options.
  • 401k program with company matching.
  • Annual team-building events open to family members.
  • Holiday gift cards provided to all employees.
  • Throughout challenging times, the company maintained its workforce and provided support to employees.
  • Employee discounts on vehicles, parts, and service.
  • Strong support from management, service, and parts teams.
  • Active involvement in community sponsorships, supporting various charitable organizations.
  • The current Business Development Manager has a background in both sales and service roles.
Ideal Candidate Profile:
  • Dynamic and driven individual.
  • Friendly and eager to learn new skills.
  • Immediate hiring is preferred, but the right fit is prioritized.
  • Detail-oriented, self-driven team player responsible for managing over 1,000 service appointments monthly.
  • Ability to excel in a fast-paced environment while maintaining accuracy.
  • Committed to ensuring customer satisfaction.
Compensation: $15 per hour
  • On-site training for phone systems and software.
  • Potential for commissions based on service evaluations completed by the sales team.
  • Opportunities for career advancement; previous coordinators have moved into Service Advisor roles.
Daily Responsibilities:
  • Work hours from 8:00 am to 5:00 pm.
  • Daily tasks include:
    • Scheduling appointments for Richmond Ford Lincoln and Richmond Ford West.
    • Handling inbound calls to book appointments or direct inquiries appropriately.
    • Making outbound calls to confirm next-day appointments and potentially generate service evaluations for the sales team.
    • Validating online appointment requests.
    • Responding to incoming website chat inquiries.
    • Contacting customers to arrange recall appointments.
    • Facilitating communication between parts and service departments.
    • Receiving extensive support from management.
  • While primarily a scheduling role, we value work-life balance; you will only be required to work one Saturday each month.
  • Enjoy Sundays and most holidays off.
  • Participate in monthly Business Development Center meetings with performance-based rewards.
Qualifications for Success:
  • Experience in hospitality is preferred (including backgrounds in hotels and restaurants, as well as recent graduates).
  • Dedicated to providing outstanding customer service and ensuring satisfaction.
  • Possess a proactive approach to work.
  • Team-oriented and collaborative.
  • Detail-oriented with strong multitasking abilities.
  • Professional appearance and demeanor.
  • Excellent verbal and written communication skills, with the ability to understand instructions and information.
  • Available for full-time roles, including Saturdays.
  • Authorized to work in the USA.
  • Must perform duties safely.
  • High school diploma or equivalent required.
  • Must pass background checks, drug screenings, and hold a valid Virginia driver's license.
  • Low turnover rate among staff.
Your Role at Richmond Ford West:
  • Working within the Business Development Center emphasizes a commitment to customer care, acting as advocates for clients and ensuring their needs are met throughout their interactions.
  • In addition to assisting customers, you will build relationships and foster lasting connections.
Recruitment Process:
  • The overall process typically takes 1-2 weeks, depending on applicant volume and internal factors.
  • Application submission.
  • Initial screening questionnaire.
  • Phone interview.
  • In-person interview.
  • Personality assessment.
  • Background check.
  • Driving record evaluation.
  • Drug testing.
We are committed to equal employment opportunities and prohibit discrimination or harassment based on any legally protected characteristics.

  • Automotive Service Scheduling Specialist

    1 week ago

    Glen Allen, Virginia, United States Richmond Ford West Full time

    Automotive Service Appointment CoordinatorCompany Overview:Richmond Ford WestLocation: Richmond, VAWhy Consider Richmond Ford West:Recognized as a premier Business Development Center in the industry.Recipient of notable accolades, including the "Dealer of The Year" award.Acknowledged as a top workplace based on employee feedback.State-of-the-art facilities...

  • Automotive Service Scheduling Specialist

    1 week ago

    Glen Allen, Virginia, United States Richmond Ford West Full time

    Automotive Service Appointment CoordinatorRichmond Ford WestWhy consider a position with Richmond Ford West:Recognized as a premier Business Development Center in the industry.Recipient of the esteemed "Dealer of The Year" accolade.Acknowledged as a top workplace based on employee feedback.Continuous enhancements to state-of-the-art facilities.A family-owned...

  • Customer Service Specialist

    5 days ago

    Glen Allen, Virginia, United States Patient First Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Client Service Specialist to join our team at Patient First. As a Client Service Specialist, you will be responsible for providing exceptional customer service to our clients, ensuring timely and accurate communication, and maintaining a high level of professionalism in all interactions.Key...

  • Parts Sales Specialist

    2 weeks ago

    Glen Allen, Virginia, United States Excel Truck Group Full time

    Become a key player at the leading truck parts distributor in the region, recognized for its exceptional market presence and high sales volume. Enjoy a competitive salary and an attractive bonus structure at a company that dominates the industry. Excel Truck Group is on the lookout for a skilled Parts Sales Specialist to enhance our team. We invite you to...

  • Cleaning Specialist

    3 days ago

    Glen Allen, Virginia, United States Kathleens Cleaning Service LLC Full time

    Job OverviewKathleen's Cleaning Service LLC is a reputable residential cleaning company seeking a skilled and detail-oriented individual to join our team as a Cleaning Specialist. As a key member of our team, you will be responsible for providing exceptional cleaning services to our clients, ensuring their homes are clean and comfortable.Key...

  • Pet Care Customer Service Specialist

    2 weeks ago

    Glen Allen, Virginia, United States Holiday Barn Full time

    As a Pet Care Customer Service Specialist, you will play a vital role in fostering and maintaining positive connections with our beloved animal companions and their owners. Each day presents numerous opportunities to assist clients in selecting the ideal services for their pets, planning enjoyable activities, enhancing their pets' appearance, and arranging...

  • Pet Care Customer Service Specialist

    2 weeks ago

    Glen Allen, Virginia, United States Holiday Barn Full time

    As a Pet Care Customer Service Specialist, you will play a vital role in fostering and nurturing positive connections with our beloved animal guests and their owners. Each day presents numerous opportunities to assist clients in selecting the most suitable services for their pets, engaging in enjoyable activities, enhancing their pets' appearance, and...

  • Senior Skincare Specialist

    2 weeks ago

    Glen Allen, Virginia, United States PCRK Group Full time

    Job OverviewPCRK Group is seeking a dedicated and skilled Senior Skincare Specialist.We are looking for licensed professionals who excel in skincare, acne treatment, and spa services. Our ideal candidates are enthusiastic about enhancing their expertise and sharing their insights to assist clients in achieving their skincare aspirations. At PCRK Group, you...

  • Practical Nursing Specialist

    2 weeks ago

    Glen Allen, Virginia, United States Elizabeth Adam Crump Health and Rehab Full time

    Practical Nursing SpecialistEnhance your professional life with our flexible 12-hour shifts that provide more days off and greater earning potential. Enjoy extended breaks and a streamlined workweek for a healthier, adaptable lifestyle. About UsAt Elizabeth Adam Crump Health and Rehab, we prioritize personalized care. Our dedicated teams of skilled...

  • Customer Service Representative

    18 hours ago

    Glen Allen, Virginia, United States RemX Full time

    RemX is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients.Key Responsibilities:Respond to inbound calls and provide timely and effective solutions to customer inquiries.Review account activity using billing systems and...

  • Customer Service Representative

    4 days ago

    Glen Allen, Virginia, United States RemX Full time

    RemX is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients.Key Responsibilities:Respond to inbound calls and provide timely and effective solutions to customer inquiries.Review account activity using billing systems and...

  • Sanitation Specialist

    1 week ago

    Glen Allen, Virginia, United States Henrico County Virginia Full time

    Position OverviewThis role is for a full-time Sanitation Specialist responsible for maintaining cleanliness and hygiene standards in various facilities. The position is essential for ensuring a safe and pleasant environment for all users.CompensationStarting salary is $15.79 per hour, with adjustments based on the official start date.Key ResponsibilitiesThe...

  • Afternoon Education Specialist

    2 days ago

    Glen Allen, Virginia, United States The Learning Experience Full time

    About The Learning ExperienceWe are a leading provider of early education and care services, dedicated to creating a joyful and engaging learning environment for children. Our mission is to inspire a love of learning in every child, and to support their growth and development through play-based education.Job SummaryWe are seeking a passionate and experienced...

  • Senior Skincare Specialist

    6 days ago

    Glen Allen, Virginia, United States Retirement Unlimited Full time

    About UsRetirement Unlimited is a premier provider of luxury salon and spa services, dedicated to delivering exceptional experiences to our clients. We are committed to fostering a culture of excellence, integrity, and genuine care for our clients and team members.Job SummaryWe are seeking an experienced Esthetician and Lash Tech to join our team. As a...

  • Information Security Specialist

    1 week ago

    Glen Allen, Virginia, United States My3Tech Full time

    We are looking for a committed Information Security Specialist to become a vital part of our organization.Position: IT Security SpecialistLocation: RemoteContract Duration: Long-termEssential Qualifications:Q1: Does this candidate possess SEC 501 experience? This is a mandatory requirement.Local candidates are highly preferred. Candidates must be available...

  • Relocation Specialist

    2 weeks ago

    Glen Allen, Virginia, United States Kid Gloves Moving Full time

    Position OverviewWe are seeking a dedicated Relocation Specialist to join our team. This role requires individuals who possess reliable transportation and are committed to providing exceptional service.Key ResponsibilitiesAssist in the moving process with a focus on customer satisfaction.Work primarily during weekdays, with occasional weekend shifts.Meet at...

  • Beverage Specialist

    2 weeks ago

    Glen Allen, Virginia, United States Fogo de Chão Full time

    Fogo de Chão is seeking dedicated full-time or part-time Beverage Specialists to enhance our service experience. As a Beverage Specialist, your role will involve responsibly serving a variety of drinks to guests while ensuring an exceptional experience throughout their visit.Key Responsibilities:Process drink orders from patrons or servers, expertly mixing...

  • Bankruptcy Specialist 2

    4 days ago

    Glen Allen, Virginia, United States Axelon Full time

    Job Title: Bankruptcy Specialist 2Job Summary:Axelon is seeking a highly skilled Bankruptcy Specialist 2 to join our team. As a Bankruptcy Specialist 2, you will be responsible for monitoring loans in bankruptcy to ensure compliance with bankruptcy plans and guidelines.Key Responsibilities:Bankruptcy Monitoring: Monitor loans in bankruptcy to ensure the...

  • Retail Operations Supervisor

    2 weeks ago

    Glen Allen, Virginia, United States Goodyear Dunlop Tires Germany GmbH Full time

    Company Overview:Goodyear Dunlop Tires Germany GmbH is a leading tire and automotive service provider, operating over 580 centers across the nation. We pride ourselves on fostering a dynamic and engaging work atmosphere, complemented by competitive compensation and a robust benefits package, including health insurance, retirement plans, and paid time...

  • Client Relations Specialist

    2 weeks ago

    Glen Allen, Virginia, United States Cary Street Partners Full time

    Client Relations SpecialistOverview of ResponsibilitiesThe Client Relations Specialist (Registered Client Relations Specialist if licensed) serves as the primary support for the Wealth Management Division and must demonstrate exceptional organizational abilities and interpersonal skills to effectively engage with team members, clients, and service providers....