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Lead Branch Manager

2 months ago

Washington, Washington, D.C., United States WELLS FARGO BANK Full time
About This Role

Wells Fargo is seeking a highly skilled and experienced Associate Branch Manager to join our National Branch Network team in the Consumer, Small and Business Banking division.

Key Responsibilities
  • Lead and manage a diverse team of high-performing direct reports, fostering a culture of engagement and commitment to business outcomes.
  • Create a customer-centric experience by coaching bankers to engage customers, understand their needs, and build relationships to drive growth.
  • Resolve tactical issues related to customer and employee experience, risk, and business growth to meet Branch Network objectives.
  • Identify opportunities to make banking easier for customers through education and demonstration of available digital options.
  • Lead the branch, engaging stakeholders, peers, and internal partners to deliver a customer-centric experience.
  • Responsible for selection, evaluation, and development of staff.
Requirements
  • 2+ years of banking, financial services, or Branch Network experience, or equivalent demonstrated through work experience, training, military experience, or education.
  • 1+ years of leadership experience.
Preferred Qualifications
  • Leadership experience, including coaching, training, developing, inspiring, and building a high-performing team.
  • Ability to analyze performance, understand strengths and opportunities, and execute a plan to empower employees to achieve business objectives.
  • Exercise independent judgment and critical thinking skills to manage time, prioritize, and delegate tasks in a complex, fast-paced environment.
  • Extensive experience in asking questions and identifying complex financial needs to provide relevant options to customers.
  • Experience and knowledge in coaching across customer segments, including affluent, high net worth, and small business.
  • Experience building and maintaining effective relationships with customers, internal partners, and within the community.
  • Knowledge and understanding of banking industry laws and regulations, compliance controls, risk management, and loss prevention.
  • Ability to interact with integrity and professionalism with customers and employees.
  • Ability to lead a team to influence, educate, and connect customers to technology and share the value of digital banking.
Job Expectations
  • Ability to work a schedule that may include most Saturdays.
  • This position requires SAFE registration at the time of employment.
  • This position is not eligible for Visa sponsorship.