Branch Operations Manager

1 day ago

Washington, Washington, D.C., United States American Equipment HR LLC Full time
Job Title: Branch Operations Manager

We are seeking a highly skilled and experienced Branch Operations Manager to join our team at American Equipment Holdings. As a key member of our operations team, you will be responsible for managing and leading our field operations, providing oversight and leadership to assigned personnel in our Roanoke branch.

Key Responsibilities:
  • Develop and own the supporting management system and execution of the annual business plan for the Roanoke branch.
  • Cooperatively work with management and other company leaders to build an aggressive business growth strategy and lead a team of professionals in executing established and approved branch goals.
  • Establish, communicate, and monitor achievement of specific objectives in alignment with the developed and approved service plans.
  • Partner with Regional Sales Managers and Branch Sales Representatives to plan and coordinate strategies and plans for the effective execution of programs to grow service sales, grow and support sales programs and initiatives, and deliver effective service and support to our customers.
  • Work collaboratively with the safety management team to ensure all branch personnel are meeting company safety program requirements and work environments are adequate and safe.
  • Manage proper facility maintenance and participate in lease negotiations/contracts for facilities.
  • Meet or exceed established Total Recordable Incident Rate (TRIR) goal or any other required safety standards for the region.
  • Ensure timely appraisals for all employees within the branch.
  • Ensure all technicians actively participate in and progress through the Kanawha Scales Technician Training Program in a timely manner.
Key Deliverables:
  • An annual plan for branch service operations capable of delivering strategic revenue target for the Roanoke branch.
  • Meet or exceed billable time goal of 75%+ average for all technicians in the Roanoke branch.
  • Meet or exceed Safety Score goal of no recordable incidents.
  • Meet or exceed ISO goal of no past due open Continuous Improvements.
Qualifications:
  • Operations Management experience, or a related field experienced preferred.
  • Previous experience in a manager role, preferably in an equipment or manufacturing environment.
  • Strong organizational and multitasking skills.
  • Excellent communication and interpersonal skills.
  • Proficient in Microsoft Office Suite and shop management software.
  • Knowledge of safety practices and regulations in a shop environment.
  • Ability to work collaboratively in a team-oriented atmosphere.
What We Offer:
  • Health Insurance
  • FSA & HSA options for healthcare
  • Critical Illness, Accidental, and Hospital Indemnity Plans
  • Dental
  • Vision
  • STD & LTD
  • Basic & Voluntary Life AD&D
  • 4% Matching 401K
  • PTO
  • Employee Referral Bonus: $2000
  • Company provided PPE

This is a full-time onsite position; 8-hour days, Monday through Friday, with occasional travel.

American Equipment Holdings is an organization of leading overhead crane and hoist, industrial weighing, and below-the-hook service providers in the United States. Together, our companies provide comprehensive solutions for everything related to customers' overhead crane and hoist, rigging, and weighing and measurement needs, including OSHA mandated inspections, preventative maintenance and repair field services, parts, engineering, ISO certified fabrication, new and replacement equipment, automated systems, system modernizations and training. American Equipment Holdings is one the largest and fastest growing companies in our space with more than 800 dedicated team members that serve thousands of customers throughout the United States.

Proof of right to lawfully work in the United States required.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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