Senior Branch Services Representative
1 week ago
As a Senior Branch Services Representative at United States Senate Federal Credit Union, you will play a vital role in ensuring the smooth operation of our retail branch. Your primary responsibility will be to provide exceptional member service, ensuring that every interaction is a positive and memorable experience. You will be the face of our credit union, embodying our "Better Together" philosophy and striving to improve the financial wellness of our members throughout all stages of life.
Key Responsibilities:
Engage and assist in the development of departmental business plans, goals, strategies, and tactics.
Collaborate with the Member Experience Manager to build and maintain employee relationships and team spirit.
Ensure sales and service goals are understood and met at the individual level.
Assist in the execution of a staffing plan, coordinating to ensure adequate coverage from a workflow perspective and backfilling for the Assistant Managers as required.
Participate in the delivery of employee reviews and provide constructive feedback.
Requirements:
High school diploma or equivalent and (5) five years relevant experience or bachelor's degree in business or related field and one (1) year relevant experience required.
Two (2) years of supervisory/managerial responsible experience in a contact center or branch environment with prior consumer lending, teller operations, collections, new accounts, banking regulations operations preferred.
Excellent math and analytical skills required. Ability to manage multiple tasks and supervise multiple people in a challenging environment. Excellent critical thinking skills required. Proficiency with PC applications such as Outlook, Word, and Excel required.
What We Offer:
Competitive salary and benefits package.
Opportunities for professional growth and development.
Collaborative and dynamic work environment.
Recognition and rewards for outstanding performance.
Equal Opportunity Employer:
United States Senate Federal Credit Union is an equal opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.
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