Residential Sales Customer Support Specialist

2 weeks ago

Elmhurst, New York, United States New Home Star Full time
Position Overview

Are you seeking a rewarding career in a dynamic and inclusive environment that prioritizes personal growth and recognition? If you are a driven, goal-oriented individual ready to embark on an exciting journey in your professional life, this opportunity may be ideal for you.

New Home Star is in search of a Residential Sales Customer Support Specialist with a solid background in administration, customer service, or real estate to enhance our nationwide team. In this role, you will play a vital part in helping customers realize their dream of homeownership. As the largest privately held seller of new homes in the United States, New Home Star offers you the chance to foster and maintain strong customer relationships while managing all appointments throughout their home-building experience after contract signing. Your contribution is essential, as you will serve as a key resource for customers, setting crucial expectations for a successful home construction process.

Why Choose New Home Star?

At New Home Star, our foremost value is to create exceptional career opportunities for our employees. By becoming part of our organization, you will witness this principle reflected in every aspect of your career.

  • Comprehensive Training: Access to a robust support network, proprietary sales enablement tools, on-site mentoring, and resources designed to guide you toward a successful career path.
  • Targeted Marketing: Dedicated efforts to assist you in community engagement, lead generation, and outreach initiatives.
  • Recognized Culture: An award-winning workplace that values thoughtful recognition and offers opportunities for team bonding events at both local and national levels.
  • Community Involvement: Encouragement to utilize time and financial resources to give back to your local community in meaningful ways.
Compensation and Benefits
  • Competitive salary with performance-based bonuses.
  • Generous paid time off, including vacation, sick leave, and company holidays.
  • Access to comprehensive medical insurance with substantial company contributions to premiums (subject to eligibility).
  • Options for Health Savings Accounts or Flexible Spending Accounts for medical and dependent care expenses.
  • Dental and Vision Insurance.
  • Life Insurance and Short-Term Disability coverage.
  • Employee Assistance Program available for you and your household members, offering support for childcare, elder care, and financial and legal matters.
  • 401(k) retirement plan with company matching contributions.
  • Paid Parental Leave.
  • Discount opportunities for everyday and luxury expenses through PerkSpot.
Key Qualifications
  • Exceptional interpersonal skills with the ability to professionally engage with customers, team members, trade partners, and the public.
  • Proficient in computer applications, particularly the MS Office Suite (Excel, Word, PowerPoint).
  • Meticulous attention to detail and strong time management abilities are essential.
  • Availability to work on weekends is required.
  • Willingness to obtain a Florida Real Estate License is mandatory.
  • Prior experience in sales, real estate, or construction/permitting is preferred.
  • A Bachelor's degree or higher is preferred.
  • Background checks will be conducted.
Core Responsibilities
  • Organize all meetings and appointments for customers in the community following contract signing, including Plan Review, Pre-Drywall Walkthrough, Welcome Home Celebration, and Day of Closing Review.
  • Collaborate with lenders, Realtors, and customers to ensure timely receipt of commitment memos and necessary documentation, establishing strong relationships from the outset.
  • Assist customers with any inquiries they may have post-contract.
  • Support New Home Star and Project Managers in neighborhood presentations and ensure the community is well-maintained and presentable for visitors and customers.
  • Provide regular updates to customers regarding construction progress, including timelines for closing dates and walkthroughs.
  • Conduct Plan Review meetings with Project Managers and customers, setting clear expectations for the building process.
Application Process

If you are ready to advance your career, please visit New Home Star's Careers Page for more information. Note that you only need to apply to one job listing and can indicate other areas of interest during the application process.

New Home Star is committed to diversity and does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in employment opportunities and benefits.

Not open to third-party recruitment agencies.

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