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Store Operations Manager

2 months ago

Elmhurst, New York, United States H&M Group Full time
About the Role

This is a dynamic and challenging role that requires a strong leader to manage the sales and profit goals of the store. As a Department Manager - Sales and Profit Leader, you will be responsible for setting a plan to deliver the best customer experience in the department and overall store.

Key Responsibilities
  • Sales and Profit: Regularly analyze and follow up on sales and profit KPIs for the department with the visual merchandisers. Secure that actions are taken to maximize selling.
  • Store Operations: Together with the store management team, secure store operations, H&M standards, and best practices are followed through proper scheduling to maximize conversion and enable commercial activities.
  • Team Management: Manage the recruitment, training, development, and succession planning team in line with H&M best practices.
  • Customer Service: Ensure H&M customer service standards are always delivered through active coaching and leading by example.
  • Loss Prevention: Actively prevent loss and ensure the department follows appropriate safety and security guidelines.
Requirements
  • Leadership Skills: Ability to lead and manage a team to achieve sales and profit goals.
  • Communication Skills: Excellent communication and interpersonal skills to work with the store management team and visual merchandisers.
  • Analytical Skills: Ability to analyze sales and profit data to make informed decisions.
  • Customer Service Skills: Strong customer service skills to deliver H&M customer service standards.
  • Team Management Skills: Ability to manage and develop a team to achieve sales and profit goals.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for growth and development within the company.
  • Staff Discount: A staff discount on H&M Group brands.
  • Employee Assistance Program: An employee assistance program to support employees' well-being.