Residential Sales Customer Liaison

1 week ago

Elmhurst, New York, United States New Home Star Full time
Position Overview

Are you seeking a rewarding opportunity in a dynamic and supportive work environment? If you are a driven and customer-focused individual with a background in administration, customer service, or real estate, this role may be an excellent fit for you.

New Home Star is the leading privately owned seller of new homes in the United States, and we are looking for a Residential Sales Customer Liaison to enhance our nationwide team. In this pivotal role, you will contribute to the realization of the American Dream by fostering and nurturing strong customer relationships throughout their home-building journey after contract signing.

Why Choose New Home Star?

At New Home Star, we prioritize the growth and success of our employees. Our core value is to provide exceptional career opportunities that emphasize personal development and recognition.

  • Comprehensive Training: Benefit from a robust support network, proprietary sales enablement tools, and on-site mentoring to ensure your success.
  • Targeted Marketing Support: Access dedicated resources for community engagement, lead generation, and outreach efforts.
  • Award-Winning Workplace Culture: Experience a culture that values recognition and offers opportunities for team bonding events.
  • Community Engagement: Participate in volunteer initiatives and contribute to meaningful community service.
Compensation and Benefits
  • Competitive salary with performance-based bonuses.
  • Generous paid time off, including vacation, sick leave, and company holidays.
  • Access to comprehensive medical insurance with significant company contributions.
  • Options for Health Savings Accounts or Flexible Spending Accounts for medical and dependent care expenses.
  • Dental and Vision Insurance.
  • Life Insurance and Short-Term Disability coverage.
  • Employee Assistance Program available for you and your household members.
  • 401(k) retirement plan with company matching contributions.
  • Paid Parental Leave.
  • Discounts available through PerkSpot for everyday and special purchases.
Qualifications
  • Exceptional interpersonal skills with the ability to engage professionally with customers, team members, and partners.
  • Proficient in computer applications, including MS Office Suite (Excel, Word, PowerPoint).
  • Strong attention to detail and effective time management abilities.
  • Availability to work on weekends is required.
  • Willingness to obtain a Florida Real Estate License is mandatory.
  • Preferred experience in sales, real estate, or construction/permitting.
  • A Bachelor’s degree or higher is preferred.
  • Background checks will be conducted.
Key Responsibilities
  • Organize and schedule all customer meetings and appointments within the community after contract signing, including Plan Review, Pre-Drywall Walkthrough, Welcome Home Celebration, and Day of Closing Review.
  • Collaborate with lenders, Realtors, and customers to ensure timely receipt of commitment memos and appropriate documentation.
  • Address daily inquiries from customers post-contract.
  • Assist New Home Star and Project Managers in maintaining a clean and presentable community for visitors and customers.
  • Provide regular updates to customers regarding construction progress and timelines for closing dates and walkthroughs.
  • Facilitate Plan Review meetings with Project Managers and customers, setting clear expectations for the building process.
Application Process

If you are ready to advance your career, please visit New Home Star's Careers Page for more information on how to apply. Note that you only need to submit one application and can indicate other areas of interest during the application process.

New Home Star is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law.

Third-party recruitment agencies are not invited to apply.

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