IT Support Specialist
1 week ago
Job Reference:
Utilize your expertise in technology solutions as Eclaro seeks a Desktop Technician to support our esteemed client.
Eclaro's client stands at the forefront of technology solutions, partnering with clients to fulfill their requirements and drive success in their operational objectives. If you possess the necessary skills, this could be a fulfilling opportunity for you.
Essential Qualifications:
- 5-10 years of experience in a Help Desk/Desktop support capacity
- Proficient in managing and servicing Windows desktops, laptops, printers, and IP phones within a networked setting
- Knowledge of O365 client applications, including Outlook, Word, Excel, Teams, OneDrive, and Authenticator. Experience in O365 administration is advantageous.
- Experience with mobile devices (Android/iPhone), including Intune mobile device enrollment and app installation
- Capability to oversee hardware asset inventory and stockrooms, ensuring precise record-keeping of deployed assets
- Understanding of fundamental network concepts such as TCP/IP, Subnets, and DNS for troubleshooting network connectivity issues. Familiarity with network racks and patch panels is beneficial.
- Experience utilizing a ticketing system; familiarity with ServiceNow is a plus.
- Experience managing Citrix sessions through Citrix Director
- Experience with thin clients is an added advantage
- Exceptional customer service and communication skills, coupled with a strong work ethic and reliability.
- Professional demeanor appropriate for a corporate setting.
Benefits Offered by Eclaro:
- 401k Retirement Savings Plan managed by Merrill Lynch
- Pre-tax Commuter Benefits
- Eligibility for Medical, Dental & Vision Insurance through Eclaro
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