Customer Service Liaison
7 days ago
Job Summary:
QuickSource Recruiting Solutions is seeking a dedicated and detail-oriented Customer Service Liaison to join our team. As a key member of our customer-facing team, you will be responsible for providing top-notch customer service and support to our clients in the packaging industry.
Key Responsibilities:
- Customer Service: Collaborate with our internal sales team to ensure seamless customer interactions and resolve any issues that may arise.
- Order Fulfillment: Work closely with our scheduling and shipping departments to ensure timely and accurate order fulfillment.
- Project Management: Engage in projects that require understanding customer needs and delivering solutions that meet their expectations.
- Technical Support: Utilize technical skills to assist customers and adapt to industry-specific software.
- Operational Efficiency: Contribute to daily backlog meetings to enhance operational efficiency and improve customer satisfaction.
- Data Management: Manage data entry and orders with accuracy and attention to detail.
- Customer Support: Provide excellent customer and sales support by coordinating with internal teams and addressing customer inquiries.
Requirements:
- Industry Experience: Manufacturing and packaging industry experience is a plus, but not required.
- Education: New college graduates or established professionals are welcome to apply.
- Attention to Detail: Exceptional attention to detail is a must for this role.
- Customer Focus: A background in customer support is beneficial, but not necessary.
- Industry Knowledge: A willingness to learn and develop a deep understanding of our industry is essential.
- Work Schedule: Standard office hours from 8:30 AM to 5:00 PM, with no weekend work required.
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