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Customer Support Specialist

2 months ago

Saddle Brook, New Jersey, United States Allstate Insurance Company Full time

Company Overview

Allstate Insurance Company is a leading provider of innovative insurance solutions, offering a wide range of products including home, auto, and health insurance through a vast network of independent agents and direct-to-consumer channels.

Position Summary

This role involves managing straightforward, non-technical claims-related tasks while adhering to established quality, productivity, and procedural standards as directed by management or a claims adjuster. The individual will handle a specific line of claims or a mix of claims from various segments, ensuring to provide empathetic service that is efficient, equitable, and straightforward to promote customer loyalty.

Key Responsibilities
  • Complete necessary documentation, log files into the system, and direct them to the appropriate departments.
  • Generate and distribute required forms to insured parties or claimants for completion.
  • Engage with customers or third-party claim-related contacts to gather and provide essential information in compliance with quality and process standards.
  • Establish and maintain a connection with customers by understanding and addressing their needs.
  • Manage incoming calls and electronic correspondence, screening and routing as necessary.
  • Retrieve, print, fax, or mail supporting documents to vendors or other parties as instructed.
  • Handle claim files by locating, requesting, filing paperwork, reconstructing missing files, and transferring documents as needed.
  • Perform clerical tasks including data entry, filing, email management, calendar coordination, and word processing.
Qualifications

Education: A Bachelor's Degree is preferred.

Experience: 0-2 years of relevant experience is preferred.

Supervisory Responsibilities

This position does not involve supervisory duties.

Compensation

The compensation for this role is competitive and based on experience and qualifications.

At Allstate, we believe in fostering a collaborative environment that encourages growth and development. We are committed to inclusivity and diversity, empowering all employees to lead, innovate, and contribute positively to their communities.

Equal Opportunity Employer

Allstate Insurance Company is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.